Admissions and Support Coordinator

2 weeks ago

Maple, Canada York Region Full time

**Job Description**:
**POSITION PURPOSE**

Reporting to the Director of Care in each Home, and under the guidance and direction of the Social Worker is responsible for coordinating the assessment of eligibility of applicants for placement in our Homes in one or more of the Long Term Care programs in accordance with mandated processes & guidelines; verifying the applicants’ information; organizing admission plans and implementing and coordinating resident service functions to residents in the appropriate Program; assisting residents on his/her behalf with access to trust accounts; supporting the resident’s progress through planned actions to receive continued supports or liaison to financial services to access their trust fund; and assisting the Social Worker with related resident support services.

**MAJOR RESPONSIBILITIES**
- Coordinates the admissions process and liaises with the Home & Community Care Support Services (HCCSS) to assess and determine applicant eligibility for admission in accordance with applicable legislation and regulations; reviews documentation provided and verifies process for applicants.
- Completes documentation for review and ensures completion of admission process; assigns admittance dates and communicates with families regarding the process and requirements for entry (required documents, clothing and personal items).
- Informs applicants of rate per diem amounts in accordance with legislation for eligible applicants; refers to finance staff when subsidies are applicable.
- Assists residents and their significant others in identifying alternative courses of action and obtaining the most appropriate services available for their needs, or refers to Social Worker for further follow-up.
- Reviews more complex issues with the Social Worker; maintains follow-up where indicated; provides administrative support to Social Worker.
- Supports residents and their significant others, focusing on transition and adjustment issues, program changes, and adjustments to health changes as appropriate
- Maintains files and provides case administration in compliance with the appropriate Acts and regulations, such as the, Regional and/or LTC policies and procedures where applicable.
- Utilizes the CCAC database and/or PCC database to complete documentation, services delivered and client caseload information.
- Responds to inquiries and resolves concerns, as appropriate.
- Establishes liaison and maintains effective working relationships with residents, significant others, and community agencies.
- May participate in case conferencing with Social Worker, resident and the multidisciplinary team, if required.

**QUALIFICATIONS**
- Successful completion of a Community College Diploma Program in Gerontology, Social Science, Business Administration or equivalent combination of education and experience.
- Minimum three (3) years’ of experience preferably in a long-term care, seniors or social service environment.
- Valid Ontario Class “G” Driver’s License and reliable vehicle for use on corporate business.
- Knowledge of the applicable legislation and regulations, gerontology, community resources, including health, counselling and financial assistance programs and services, case management and file administration skills.
- Demonstrated ability in the region’s core competencies
- Ability to work outside regular business hours, as required.

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