Parts Counter Service Associate

_**Position Title**:_ **Parts Counter Service Associate**
- **Location**:_ **Saskatoon, SK**
- **Full/Part Time**:_ **Full Time**
- **Status**:_ **Permanent Position**
- **Work Schedule**:_ **Monday to Friday**
- **Who is ColdFront?**_

For over 50 years, **ColdFront** has been at the leading edge of climate control products and service to the transportation industry. We proudly provides our services to customers across Western Canada, with locations in British Columbia, Alberta and Saskatchewan.

**What is the Role?**

ColdFront requires a _**Parts Counter Service Associate**_thatis responsible for providing a high level of customer service and administrative support to both our internal and external customers, with a focus on our parts service and operational administration. As an ambassador of the ColdFront Brand during your daily tasks and interactions, this position is the first point of contact for the shop, contributing to our business model by providing the necessary support to our shop operations by working the front parts counter service desk, administration, and warehouse inventory.

**Role Responsibilities**:

- Primary “customer
- facing” position within the shop, as this position is responsible for handling the customers service aspects of the branch (phone, in person, or online)
- Parts Service Counter focused; managing existing and building new customer relationships
- Administrative shop support; documentation (work orders, service writing, etc ) and our internal technology based systems
- Looking up parts in parts manuals for customers
- Schedule appointments
- Maintain positive relationships between customers and branch employees
- Warehouse Inventory; inputting/managing inventory levels on computer system
- Shipping and receiving as required
- Provide technical assistance to customers
- Provide alternative products/solutions for out of stock items or long lead-time items
- Co-ordinate orders with customers and providers
- Resolving incorrect orders or shipping errors with customers
- Responsible for building strong customer relations
- Other duties as assigned

**Education, Knowledge and Experience**
- High School Diploma or equivalent
- Experience in Customer Service environment
- Experience as a parts counter and/or in administration related to transport/automotive industry
- Warehouse inventory experience
- Previous industry related experience in a repair shop environment is an asset
- Journeyman Parts Technician certification is an asset

**Qualifications**:

- Must be a self-starter who is well organized and can work without a lot of direct supervision; able to ask for direction or additional help when needed
- Excellent Customer Service skills
- Proficiency in basic computer functions and Microsoft Office (Word, Outlook, Excel, and PowerPoint) is necessary.
- Excellent time management skills
- Excellent verbal and written communication skills
- High attention to detail
- Strong work ethic, positive attitude, enjoys working with people and helping customers
- Self-motivated, strong problem solving abilities, continuous improvement and proven decision making skills
- Extremely well organized with the ability to multi-task and prioritize

**What we offer**:

- Competitive salary
- Medical and dental benefits
- Flex Benefits
- Company funded RRSP Program
- The chance to be part of a fast-growing company in an exciting industry
- A supportive work environment that respects personal life obligations

**Now that you’re interested, what do you do next?**

If this opportunity sounds like the right fit for you, please submit your resume today.

ColdFront is an equal opportunity employer.

**About us**:
**ColdFront**is the authorized dealer for Carrier Transicold in British Columbia, Alberta and Saskatchewan providing sales, parts and service support of temperature-control equipment, Auxiliary Power Units (APU’S), Gensets and Telematics for Transportation and Industry. We also support several other industry-leading product offerings, including Webasto, Pro-Heat, Red Dot and MEI, providing engine-off and hydraulic heaters, and in-cab air conditioning.

Pay: $23.00-$30.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Overtime

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 1 year (preferred)
- Shop Administration: 1 year (preferred)
- Transportation/Shop Industry: 1 year (preferred)
- Parts Counter: 1 year (preferred)

Work Location: In person