Customer Care Representative

7 days ago

Mississauga, Canada Modern Beauty Full time

**Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada’s largest family-owned supplier with more than 40 stores across Canada. At Modern/Venus Beauty, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada’s Best Managed Companies for our continuous expansions, progressive thinking, and our ability to accommodate our growing client base while ensuring our employees are treated like family.**

Expectations:

- Answering calls and providing exceptional customer service in answering questions or resolving issues
- Strong technical aptitude and ability to learn a new computer system
- Enter orders into the system and tracking shipments
- Coordinate with Sales Consultants regarding customer orders
- Ensure customer satisfaction by completing follow-up phone calls to customers once shipments have been received
- Make outbound advertising phone calls to notify customers of upcoming sales events or trade-shows
- The flexibility to work in multiple departments
- Provide support for Showroom Sales Associates when required
- Professionalism both in communication and in appearance

**Requirements**:

- Excellent interpersonal and communication skills
- Extremely organized and detail oriented
- Strong and effective time-management skills
- Works well under pressure
- Self-starter and willing to learn cross functional duties
- Reliable and dependable
- Enjoys daily interactions with customers in person as well as over the phone
- Passion for the Beauty Industry is a must have. Experience as a hairstylist, a nail technician, an esthetician or in beauty sales is considered an asset.

If you qualify for this position and believe you would be a good fit, please submit your resume.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5T 2A4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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