Client & Creditor Liaison (Remote)

**What This Role Involves**:
The Client & Creditor Liaison acts as an intermediary between our clients who are participating in a Debt Management Program and their creditors. You will work with our team of Credit Counsellors to assist them in maintaining their portfolio of clients, which includes following up with clients to book annual review meetings, answering inquiries, and following up on delinquent payments. In addition to strong communication and interpersonal skills, experience and comfort with administrative tasks is a requirement for this role.

You will also have interactions with creditors, finding collaborative solutions that meet their needs as well as the needs of our clients throughout the term of the Debt Management Program. These interactions involve negotiating creditor participation in the Debt Management Program and reviewing and processing relevant financial documents. You play an important role in ensuring our clients' successful completion of their Debt Management Program

**What We Have To Offer**:
We are proud to qualify as a Great Place to Work Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and half-days off before each long weekend, in addition to generous time off provisions. In addition, we are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day. Our team has the opportunity to work remotely on a hybrid basis, but even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too

In addition to a great workplace culture, our employee experience and compensation package includes:

- Flexible health care spending account (valued at $4,300/year - $3,450 for healthcare costs, and $850 for prescription coverage), plus a Health & Fitness Subsidy (up to $300/year).
- Long term savings program with employer matching (starting at 5%).
- Educational reimbursements (up to $2,500/year).
- Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days.
- Celebration of personal milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
- Employee and family assistance program, offering counselling support as well as a wide variety of support resources.
- The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
- Recognition programs to celebrate the accomplishments of team members working towards CCS’s goals with respect to Equity, Diversity, & Inclusion, as well as overall Engagement and Organizational Change.
- CCS's Birthday Gift - each employee receives an additional $100 each year towards their RRSP on CCS's birthday, in recognition of their contributions to the organization's ongoing success.

Finally, it’s important to us that every member of our team feels safe, supported, and respected at work. We are an Employer Partner of the Canadian Centre for Diversity & Inclusion (CCDI), offering every one of our employees a chance to learn more about the role we all play in creating that space together.

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What We Are Looking For: *

The successful applicant for this position will bring the following qualifications:

- Post-secondary education preferred.
- Two or more years of customer service experience required, with previous banking/financial industry experience preferred.
- Availability to work variable shifts, scheduled between 6:00am and 6:00pm (Pacific).
- Strong organizational abilities, including the ability to multi-task while ensuring attention to detail.
- Professional and empathetic phone manner, demonstrating active listening skills, and the ability to convey information accurately.
- Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
- Independent and creative thinker with a positive, can-do attitude and a solution-focused approach, with the ability to adapt to change and work well under pressure.
- Proven ability to negotiate with multiple parties, with a focus on finding mutually beneficial solutions.

**Who We Are**:
CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges. Every year, we change the lives of thousands of Canadians who are looking for help to get their life back.

Our mission, should you choose to accept it: We Help. We Educate. We Give Hope.

CCS is committed to the ongoing development of a safer, respectful and equitable space for employees, clients and stakeholders of all races, gender identities, gender expressions and disabilities. We believe in the value that diversity