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Assistant Retail Store Manager

2 weeks ago

Peterborough, Canada Kawartha Dairy Full time

**Work Hard. Have Fun. Grow with Us**

**What You’ll Love About Us**:

- **Financial Peace of Mind. Wage $18.80/hr**. Annual **performance** **bonus of $1000**:

- **The Health Benefits are On Us. **Comprehensive group benefits (vision, dental, prescription, travel plans) at no cost to you for single/family monthly premiums.
- **Grow with Us. **An opportunity for career development in a growing, dynamic Canadian-owned company and an amazing company Culture
- **Prepare for the Future. **RRSP with a generous company match
- **Perks, Perks, Perks** Discount on products sold in our retail stores. And the best thing about working at Kawartha Dairy - you get **FREE ICE CREAM**

**Small Town Culture**

**Competitive Pay**

**Great Benefits**

**Family-Owned**

**Yes, you even get FREE ICE CREAM**

**A Little About Us**:
For 80+ years, Kawartha Dairy has been proud to be a 100% Canadian-owned company, still operated by the same family that founded it in 1937. Although the company has grown tremendously from its early days, it remains headquartered in the lakeside community of Bobcaygeon, Ontario, where it was founded, near Peterborough, an hour north of the GTA.

Today Kawartha Dairy operates 10 retail stores and services a wide range of customers, from grocery stores to foodservice establishments and of course, ice cream parlours. The company also provides custom production services to other food companies, using Kawartha’s expertise in the business to produce ice cream and other specialty dairy items to the exact specifications of these firms.

Reflecting the explosive growth in the brand and the business as a whole, Kawartha Dairy has recently constructed a 54,000-square-foot Distribution Centre just south of Bobcaygeon to serve its provincial operations. Investments are also underway to modernize the production plant, our systems and our infrastructure.

As a part of our strong Kawartha Dairy Peterborough Retail team, you are the face of the company as the position involves providing front-end service to personally connect with every customer and provide exceptional customer service. A large portion of the shift will be to scoop ice cream, make milkshakes and assist our customers with their purchases. As an Assistant Store Manager you’ll be responsible for the smooth running of your store, the development of your team and ensuring that every customer leaves with a smile.

Kawartha Dairy is committed to growing our company culture of super-friendly staff, above-and-beyond customer service and of course creating a fabulous collection of ice cream and other products.

**We at Kawartha Dairy live by our five values**:

- **We are Family**
- **We Enjoy Our Work**
- **We are Customer Obsessed**
- **We are Small Town Canada**
- **We are Proud of Our Quality**

**What You’ll Do**:

- Seamlessly carry on business acting in the capacity of Store Manager during times when the manager is on an extended absence
- Ensure that your team delivers the outstanding Kawartha Dairy experience, while providing the highest level of customer service ensuring that Pride systems and routines are incorporated into the day-to-day operation of the store
- A large portion of the shift will be to scoop ice cream, make milkshakes and assist our customers with their purchases
- Lead by example through educating customers about our products and assisting your crew in their daily tasks as required
- Deliver feedback and coaching on a regular basis to team members, and promote a positive and fun team atmosphere.
- Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
- Meet sales targets and achieve profitability by controlling costs (labour, supplies, inventory etc.).
- Oversee day-to-day operations, and delegate effectively to meet daily deadlines
- Closely collaborate with the Store Manager to develop store specific strategies and to implement them
- Assist the store manager to maintain and improve the procedures and personnel practices utilized to maintain store inventory
- Follow procedures to maintain appropriate inventory levels
- Follow procedures to maintain the practice of inventory rotation
- Follow procedures for the purpose of inventory control
- Analyze result of inventory variances and improve
- Assist the store manager to establish and maintain work schedules to allow for variances in customer ordering
- Hire, schedule and train all staff in exceptional customer service
- Develop and supervise staff to achieve high levels of performance and customer service
- Develop and maintain a positive productive team working environment
- Supervise staff in the proper practices utilized in the proper preparation and handling of products
- Administer required documentation in administration of payroll
- Assist the store manager to maintain communications with staff and customers
- Ensure customer satisfaction is carried out and resolve customer