Duty Manager

Come join the exciting world of aviation You might say we have our head in the clouds and our feet on the ground. We’re visionaries who saw an opportunity to shake up the airline catering industry, and with some hard work we’ve managed to make that pie-in-the-sky notion a reality. We offer quality fare while keeping costs low which sets us apart.

The Duty Manager is responsible for ensuring the safe and efficient execution of all day to day tasks related to their local Sky Cafe Station.
Job Responsibilities
- Overall Job Duties
- Promote and embody the company core values, ensuring all team members are committed
- Responsible for providing a safe and secure work environment for all employees
- Promote a Safety-First environment within the workplace
- Engage in regular employee/leadership engagement meetings
- Ensure employees are in compliance with uniform, appearance, and personal protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry)
- Adhere to all policies and follow established procedures
- Participate in required meetings, providing input and recommendations
- Conduct appropriate Operational/Safety briefings
- Conduct training and provide ongoing training support to all staff.
- Perform audits ensuring all employees are following Company policies and procedures
- Actively participates in the Safety Management System (SMS)
- Ensure GPET incident report (Safety Management System - SMS) is generated and sent out within 3 hours of occurrence
- Ensure all required training is completed to company standard
- Perform all functions of all operational positions, as needed
- Delegate job duties as required and ensure completion
- Ensure timely execution of all required duties and expectations
- Perform other duties as assigned
- Transport Focus
- Ensure the completion of DFR’s, Catering logs and Vehicle Inspections
- Ensure all required PPE is properly worn
- Coordination and oversight of aircraft turnaround activities
- Ensure aircraft is loaded in accordance with operational instruction
- Follow and enforce all airline SOPs in accordance with training
- Ensure foreign object debris walks are performed accordingly
- Works in conjunction with the team and remains within the footprint of each assigned flight to oversee the safe and timely operation
- Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements
- Ensure all aircraft issues are reported to the flight crew
- Perform ramp audits
- Update GPET according to the shift worked - GPET must be updated for all flight serviced per shift including double checking for accuracy to ensure that all extra charges and information is inputted correctly
- Warehouse Focus
- Delegate and assign daily responsibilities among all operations’ team members
- Ensure all flights are built to carrier specifications
- Audit flight builds for compliance
- Ensure the completion of all required inventory counts within requested time frames and confirm accuracy
- Ensure the completion of Temperature and Cleaning logs within the warehouse
- Ensure all In Bound Shipments are received according to SOP
- Ensure all Outbound Shipments are sent according to SOP
- Ensure warehouse set up and preparation meets expectations
- Ensure FIFO (First In, First Out) of all goods is followed
- Coordinate the release of catering, bond, and commissary requirements

Core Competencies
- Efficiently work as part of a team, as well as independently without direct supervision
- Effective verbal and written communication skills, with individuals at all levels of the organization
- Ability to thrive and adapt in a fast-paced environment
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Excellent prioritizing, time management and organizational skills
- Proficient in Microsoft Excel, Word, G Mail, Google Drive
- Attention to detail in all areas of work
- Confident, consistent, decisive personality
- Willingness to learn and adapt to a changing work environment
- Ability to ensure confidentiality of sensitive information
- Strong skills in conflict resolution
- Possess a strong safety focus
- Strong customer service mindset
- Ability to organize and manage multiple priorities
- Excellent interpersonal skills and a collaborative management style
- A demonstrated commitment to high professional ethical standards and a diverse workplace

**Requirements**:

- Be at least 18 years of age
- 2-3 years of leadership experience
- Possess a valid driver’s license and maintain in good standing
- Ability to work on a permanent basis in Canada
- Obtain a clear criminal record
- Must obtain necessary airport and/or Transport Canada security clearances and maintain in good standing
- Must obtain necessary airport vehicle operators permit and maintain in good standing
- Must be able to operate all equipment as pertains to the position (forklifts, high lift trucks, catering vans)