Technician Assistant Manager

5 days ago

Calgary, Canada Boulevard Auto Glass Full time

Boulevard Auto Glass is a trusted name in the automotive glass industry, dedicated to providing top-notch service and quality auto glass replacements. We are looking for a motivated and detail-oriented individual to join our team as a **Technician Assistant Manager**. If you are enthusiastic about customer service, have excellent communication skills, and can work effectively in a fast-paced environment, we want to hear from you

**Responsibilities**:

- Assist Auto Glass Technicians as required
- Install Auto Glass and provide training and support to Assistant Technicians
- Be proficient with use of power tools and hand tools
- Drive customer vehicles and company vehicles
- Book auto glass replacement appointments for both retail customers and corporate accounts
- Coordinate appointments efficiently, ensuring optimal scheduling and customer satisfaction
- Provide customers with accurate quotes for service
- Address customer inquiries and concerns with a friendly and helpful attitude
- Provide information about our services and guide customers through the appointment process
- Address upsell opportunities
- _**Drive achievement of weekly and monthly sales targets**_
- Maintain accurate records of appointments, customer information, and transactions
- Assist in ensuring a clean and organized office and shop environment

**Qualifications**:

- Excellent communication skills, both verbal and written
- Strong customer service orientation with a friendly and patient demeanor
- Ability to multi-task efficiently and stay organized in a fast-paced environment
- Basic computer skills, including proficiency in Microsoft Office Suite and Google Workspace
- Ability to life 50+ lbs.
- _**Previous automotive experience is an asset**_
- _**Minimum of 2 years Auto Glass experience**_
- Experience with QuickBooks is an asset but not necessary
- Prior experience in appointment scheduling, customer service, or an administrative role is a plus

If you are a dedicated individual with a passion for providing exceptional service, we invite you to join our team at Boulevard Auto Glass. To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you’re interested in the position.

**Salary**: $22.00-$26.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

Application question(s):

- Are you able to provide a clean drivers abstract?

**Experience**:

- Customer service: 1 year (preferred)
- Auto Glass: 2 years (preferred)

Licence/Certification:

- Class 5 Licence (required)

Work Location: In person

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