Receptionist/administration

4 days ago

Tillsonburg, Canada Moore's Seeds Inc. Full time

**DUTIES AND RESPONSIBILITIES**
- **General responsibilities include, but are not limited to**:_
- Welcome customers in a friendly and professional manner.
- Help customers locate products and provide product information.
- Recommend items and upsell when appropriate.
- Answer, screen, and forward incoming calls.
- Restock shelves and maintain clean, organized displays.
- Professionally handle basic customer service issues, returns, and inquiries.
- Process in-store purchases using a POS system.
- Enter and process retail transactions in Sage 300. Ensuring accurate recording of daily sales, returns, and customer payments.
- Monitor and process online orders.
- Prepare and package orders for shipment accurately and efficiently.
- Generate shipping labels and coordinate pickups/ drop-offs with couriers.
- Assist with inventory checks and product labeling.
- Collaborate with team members to ensure efficient order fulfillment and delivery time.
- Provide additional backup support for the Accounts Receivables department.
- Communicate customer feedback and issues to management.

**QUALIFICATIONS**
- **Education**_
- Must have high school diploma.
- Diploma in accounting, finance, business administration, or a related field is an asset.
- Minimum 1 year of practical, hands-on administrative, customer service or receptionist experience.
- **Skills, Knowledge & Experience**_
- Experience with retail POS systems and Sage (preferred).
- Strong attention to detail and accuracy in transaction entry.
- Excellent customer service and communication skills.
- Ability to multitask in a fast-paced environment.
- Comfortable with e-commerce platforms and shipping software.
- A self-motivated team player with integrity, positive energy, optimistic attitude, and a strong work ethic.
- Ability to interact and build rapport with co-workers and customers.
- Understanding of accounting principles and practices is an asset.
- Knowledge of Sage 300 is an asset.
- Experience with Retail Link is an asset.
- Excellent computer skills; advanced in MS Office Word, Excel, and Outlook.
- Initiative to evaluate and determine the best solutions to solve problems as they arise.
- Capable of working independently, most of the time, but flexible, adaptable, and willing to 'roll up sleeves' to get the job done in a very team-oriented culture.
- Ability to lift 20-40 pounds.
- Knowledge of birds is an asset.

Pay: $18.00-$22.00 per hour

Expected hours: 38 per week

Schedule:

- Monday to Friday

**Language**:

- English (required)

Work Location: In person

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