Analyst, Optimization
2 weeks ago
Flexiti is one of Canada’s fastest growing fintech lenders. We aim to make our customers’ lives more affordable and help our retail partners grow their sales by offering flexible financing options. Through our award-winning omni-channel platform, customers can be approved instantly to shop with their FlexitiCard®, which they can use online or in-store to make multiple purchases, within their credit limit, without needing to reapply.
At Flexiti, we work hard, we love what we do, and we have some fun along the way If you are looking for an energizing and innovative work environment with great people and big ideas, we’d love to have you join us
**Analyst, Optimization**:
**What you will be doing**:
- Responsible for creating a data collection and analysis plan for Call Center & Back-Office Operations
- Perform analysis of monthly performance data and identify patterns, trends and insights
- Collaborate with cross-functional teams in identifying and prioritizing process improvement opportunities, and developing business cases (both contact centre and across broader organization)
- Facilitate process improvement workshops, using collaboration techniques and process mapping tools
- Plan and execute process improvement events such as Kaizens, Value Stream Mapping etc.
- perform basic statistical analysis of data analysis
- build strong relationships within and outside of the Operation’s team including senior leaders/executives through excellent collaboration skills to obtain recommendation buy-in
- Advocate for Voice of the Customer and Voice of Agent within the business by utilizing performance data, surveys, interviews and call listening
**Why you would love to work here**:
- You’ll be a part of an award-winning, fast-growing company
- Our innovative culture promotes on-going learning opportunities with training and mentorship
- Competitive compensation package commensurate to experience plus benefits
- Comprehensive drug/medical/dental insurance, we pay your premiums
- RRSP program with company match
- A new and vibrant office environment and remote working capability
- Extra-long weekends in the summer, paid volunteer day
**What you should have**:
- 1-3 years of continuous improvement experience
- Intermediate MS Excel experience
- Six Sigma Green Belt
- Lean experience (Kaizen, Kanban, Etc.)
- Call Centre and Operations experience is a plus, but not required
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