Service Advisor

5 days ago

Toronto, Canada Audi Midtown Toronto Full time

Audi Midtown Toronto is currently looking for **an experienced Service Advisor** to join their team in Toronto. The Service Advisor is responsible for greeting customers, listening to their description of the problems or service needs, determining the type of service required, and preparing repair orders. If a vehicle requires additional repair not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. The Service Advisor will also advise customers on other available services, book appointments, and build lasting relationships.

Audi Midtown Toronto has been voted the Number 1 Audi Volume Dealer in Canada. This dealership also boasts a state-of-the-art, 7-story area of 170,000 square ft. and a 25-car indoor new vehicle showroom And not only does Audi Midtown Toronto offer top quality sales and service assistance, but they also offer a great selection of parts and accessories that will transform your Audi into a vehicle that is uniquely equipped to fit your lifestyle.

Audi Midtown Toronto is a proud member of The Humberview Group - one of Ontario's leading automotive dealer groups and an award-winning Employer of Choice. As automotive specialists, we represent 20 stores, 17 brands and 5000 vehicles. At HG, we put people first, because without them, we couldn’t possibly deliver on our promise of serving you better, each and every day.

**Job Duties**:

- Advise customers on the care of their cars and the value of maintaining their vehicles.
- Scheduling appointments.
- Dealing with customer’s inquiries and complaints.
- Follow up with the progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised.
- Handle telephone inquiries regarding work in process and appointments and return phone messages promptly.
- Additional duties as assigned.

**What We Look For**:

- A great attitude
- **Previous Service Advisor experience is required.**:

- Experience with German brands is considered an asset.
- Thrives in a fast paced environment, works well under pressure.
- A valid G driver’s license and clean drivers’ abstract.
- Strong organizational skills.
- Basic computer skills and familiarity with Microsoft Office.
- Strong attention to detail. Friendly and a trustworthy individual.
- A desire to achieve the very best in customer service and teamwork.
- Excellent listening skills.
- Problem solver.
- Understanding of CDK would be considered an asset.

**What We Offer**:

- A solid foundation of customers from over 58 years of business.
- A very competitive Compensation plan and health and dental insurance.
- An incredible opportunity for advancement within the organization.
- A leadership team that trains and mentors its staff to ensure success for new team members.
- No Sunday or holiday work, more time for your family.
- A fun place to work

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