Team Lead

1 week ago

Bolton, Canada CarHub Automotive Group Full time

Sales Department - Team Lead

Caledon Chrysler

CarHub Caledon Chrysler is seeking a dynamic individual who thrives in a team environment and is passionate about delivering exceptional customer experiences.

As a member of our team, you will:

- Provide excellent customer service through clear verbal and written communication
- Demonstrate strong numerical skills for tasks such as calculating

payments, and analyzing data
- Collaborate effectively with team members to achieve shared goals
- Following up with customers to ensure their needs are met and their feedback is addressed promptly

**Summary**:The primary responsibilities of the Sales Department Team Lead includes collaborating closely with the sales representatives to manage e-leads, handle phone inquiries, implement effective follow-up procedures, utilize CRM systems, and maximize every available opportunity to boost sales.

**Responsibilities**:

- Managing E-leads and phone-ups with sales associates & BDC.
- Understanding reasons behind customers not purchasing from your dealership
- Supporting sales associates during customer interactions

**Sales & Process development**:

- Conduct coaching meetings, providing materials in Sales Process, product Knowledge and customer experience
- Create a customer focused environment and continuously strive to improve the customer experience.
- Establish and maintain standards for the delivery of vehicles to customers.
- CX training and constant monitoring to ensure performance is above zone targets.

**Sales Management**:

- Continuously review the financial programs and updates of manufacturer, banks, and leasing companies in order to structure lease and financing transactions effectively.
- Be aware of current and incoming inventory, provide suggestions to Sales reps of comparable products to offer customers.
- Evaluate results (sales leads/potential sales, follow up) and provide feedback to team members in a timely fashion.

**Skills and Qualifications**
- Progressive experience in vehicle Automotive retail sales (minimum of 4 years in Automotive retail Sales)
- Experience in a supervisory role.
- Valid Ontario Drivers License and a Clean Drivers Abstract.
- OMVIC Certification.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Excellent coaching and mentoring skills.
- Strong problem-solving and conflict resolution skills.
- Ability to build long-lasting and trusting teams and customer relationships.
- Ability to maintain the confidentiality of pertinent data.

If you are customer focused, and thrive in a team environment, we encourage you to apply. We thank all applicants for their interest in this position -only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

**Salary**: $50,000.00-$160,000.00 per year

**Benefits**:

- Dental care
- Vision care

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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