E-comm Customer Service Rep

1 week ago

Victoria, Canada Everything Wine Full time

We're currently searching for friendly, outgoing and engaging E-comm Customer Service Reps.

When you apply, please tell us why you think you'd be a fit for our team
Must be 19 years of age or older.
Some evening and weekend work is required. Must be able to lift 30lbs.

**Location with positions available**:

- **Victoria area (Langford)**
Part-time

**Position Title**: E-comm Customer Service Rep
**Reports To**:Store Manager, Assistant Store Manager, Supervisors

**Vision**:
Creating a remarkable experience, as we reinvent the modern wine, beer and spirit experience by bringing excellence and innovation,

Without compromise.

**Core Values**:

- **Generosity**
You are generous with your knowledge and time. You make time to go above and beyond with customers and your team. You share candid feedback to help others grow.
- **Humanity**
We like people who are just good humans. You understand that we are not in the wine business, we are in the people business. We connect with people through their eyes of a good neighbour. You are known for your authenticity, honesty, integrity and humility.
- **Innovative**
We will always be nimble, embrace and drive change, and challenge the status quo. So don’t get too comfortable. We are forward thinkers, we are manically obsessed with redefining the experience of our industry, we challenge every assumption, and we will make mistakes along the way. But that is inherent to every innovation.

**EXPERIENCE / SKILLS**:
Everything Wine consistently strives to achieve excellence in everything that we do. From the careful hiring decisions we make, to setting high expectations for all our employees and fostering a supportive environment where our employees can learn and grow within our organization.

We value showing compassion for one another while staying true to who we are and what we represent: Generosity, Humanity, and Innovative. We strongly believe in a working environment where coaching and feedback are necessary for the growth and success of our employees. E-comm Customer Service Reps are excited about our vision and have values that are aligned with our organizational core values to contribute to continually building a great culture that we are proud to be a part of.

**Skills**:

- Excellent verbal & written communication skills
- Critical thinking, problem solving and decision-making skills
- Customer service and selling skills
- Effective Time management skills
- Customer conflict resolution
- Thorough understanding of computer/ technology functions and apps

**Personality Traits**:

- Welcoming and friendly
- Works well with others
- High Integrity
- Detail Oriented
- Resourceful
- Self starting and motivated to contribute
- Coachable
- Desire to be developed and grow

**Qualifications**:

- 2-3 years retail or customer service experience
- 1-2 years fulfillment or e-comm experience
- WSET Level 1 or applicable knowledge of the industry
- Serving it Right certificate

**Company Traits**:

- Inclusive and open minded
- People focused
- Innovative
- Authentic
- Collaborative
- Growth Oriented

**No phone calls or office visits please. No agents please.

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