Community Outreach Coordinator

Indus Community Services is an accredited, not-for-profit community benefit organization that has served local communities for over three decades. We are a registered charity, supported by our donors and by all three levels of government. Through our professional staff, we are a leader in the provision of culturally responsive services to newcomers, families, women & seniors.

**Vision**:
To be leaders in building strong and inclusive communities.

**Mission**:
We are a community benefit organization focused on building resilient and healthy communities by offering person-centered, anti-oppressive programs and services.

**Position Summary**:
The Community Outreach Coordinator is engaged in all aspects of the organization’s communications (marketing, publicity and outreach) & development efforts. They will be responsible for leading outreach efforts online and in the community to increase client participation. They will be responsible for the coordination of all communications and in developing and implementing creative and fresh ideas that will move the brand and organization forward, ensuring visibility and a positive community reputation for the organization.

**Responsibilities and Duties**: (but not limited to)
- Research, analyse, develop and implement communications and marketing strategies for the organization and individual programs.
- In conjunction with the Director - Strategic Development and the Digital Community Engagement Coordinator, execute the annual communications work plan supporting both organizational and departmental priorities and initiatives.
- Design, create and oversee the production of electronic communications, publications, and marketing materials for the organization’s programs and services; including newsletters, brochures, flyers, advertisements, fundraising and other promotional materials.
- Manage and update the organization’s website and resource links and liaise with the Digital Community Engagement Coordinator on social media platforms.
- Review all communications materials produced to ensure items are consistent with the organization’s standards, mission and vision and support the organization’s brand in all aspects including monitoring of logo, messaging and other key elements.
- Research, identify and execute outreach strategies in the community, including partnership development with individuals, community and businesses.
- Create outreach materials and information packages for internal and external events.
- Manage and oversee all website and community inquiries about programs, services and support.
- Write, design, prepare, and distribute event materials including newsletter articles, fact sheets, news releases, blog and social media posts and media advisories etc.
- Develop and maintain internal communications templates and tools.
- Track all communications and marketing expenses to approved budget.
- Maintain a comprehensive and up-to-date catalogue of Indus’ communications materials, communications activities, and image library ensuring that the latest images are uploaded and available.
- Maintain and update the internal and external Indus Calendar of Events.
- Maintain and grow the organization’s communications database - community and networking partners, donors etc.
- Ensure that all relevant funder requirements and organizational approval protocols are adhered to.
- Provide administrative support and assist in the development and implementation of special projects.
- Provide communications support & photography for the organization’s events.
- Compile statistical reports and documentation as required by funders and the organization.
- Participate in staff and team meetings, and professional development opportunities as required.
- Perform other duties as required.

**Qualifications and Skills**:

- Post-secondary education in Marketing & Communications, Public Relations or equivalent with relevant work experience.
- Minimum of two years related communications and marketing experience in a non-profit environment.
- Knowledge of project management, strategic communications planning, fundraising principles, and targeted message development.
- Demonstrated ability in using MS Office programs including Adobe Creative Cloud suite of products (InDesign, Photoshop or Illustrator, Acrobat etc.), scanning software, CMS, and working knowledge of basic web design and tools.
- Advanced experience with WordPress Bakery & MailChimp.
- Excellent communications skills, verbal and written; ability to communicate messages in a professional and engaging manner.
- An excellent writer, with superior proofreading and editing skills.
- Detail oriented, extremely well organized, multitasking and project management skills, detail oriented, demonstrated ability to prioritize and resolve conflicting demands and deadlines, and work independently and as part of a team
- Exceptional interpersonal skills, as well as tact, diplomacy and professionalism.
- Well-developed rel