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Customer Care Coordinator
2 weeks ago
LIV Communities is a growing home building and land development company operating out of a head office in Burlington. LIV Communities is a company that has a reputation for excellence, quality and service. It is staffed by highly qualified people who are hard-working, team-oriented, and focused on getting the results needed to make LIV Communities successful.
**Position Summary**:
The primary objective of the position is to provide customer/administrative services and support to the after-sales service team.
**Responsibilities**:
**Skills & Attributes required but not limited to the following**:
- Strong desire to represent LIV Communities in a positive, professional manner with excellent communication skills and a positive attitude.
- Exceptional people skills, proven telephone/call handling skills. Ability to handle homeowner escalations and complaints promptly and professionally.
- Work well under pressure; can manage conflict and confrontation.
- Highly organized and multi-task oriented.
- Strong organizational, time management and priority setting skills are a must.
- Ability to draft correspondence this is clear, concise, and grammatically correct.
- Displays a keen eye to detail.
- Proven self-starter who takes initiative and thrives in a fast-paced environment.
- A problem solver who consistently demonstrates sound judgment and common sense.
**Qualifications**:
- Minimum of 1 to 2 years’ experience in customer service, with a home builder, a must.
- Knowledge of the home building industry, as well as previous call centre/quality call handling training would be considered an asset.
**Job Types**: Full-time, Permanent
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
Employees are required to complete a daily COVID-19 screening questionnaire via the company's online portal, and wear facial coverings when required, and practice physical distancing.
