Manager

7 days ago


Peterborough, Canada Zap Attack Laser Tag Full time

**Job Title: Customer Service Manager**

**Company Overview**: We’re a high-energy, customer-first company where teamwork, creativity, and great service create unforgettable experiences.

**Position Details**:

- Availability**:Evenings and Weekends Required**:

- Hours: Full Time, 30-45 hours per week
- Compensation: Base $45,000 - 60,000 (based on experience and hours worked) + tips + sales commission

**You’ll start with hands-on training in our Marshall role, then take on full leadership responsibility over the course of your first year.**

**Your Role**:

- Lead & inspire a team of 8-12
- Foster a positive, accountable team culture
- Drive sales and meet performance goals
- Train & develop new staff for top-tier service
- Oversee daily operations & schedules
- Handle customer issues quickly & effectively
- Report weekly to the Director & support marketing
- Stay flexible with hours based on demand

**You Bring**:

- 3+ years’ leadership in a service environment
- Professional, well-presented, courteous attitude
- Experience in scheduling, training & performance management
- Excellent time management & problem-solving skills
- PC skills (MS Office, file sharing, POS systems)
- Self-motivated with a growth mindset
- Able to pass background & screening checks

**Bonus points if you have** laser tag experience, video creation skills, payroll or bookkeeping knowledge, or a performance background requiring precise, rehearsed routines.

If you’re ready to lead with authenticity, energy, and impact — and you’ve got the skills to guide a high-performing team — we want to meet you **Send your resume and a brief cover letter (under 1,000 words) telling us why you’re the perfect fit.**Let’s create unforgettable customer experiences together

Pay: $45,000.00-$60,000.00 per year

**Benefits**:

- On-site parking
- Store discount

Ability to commute/relocate:

- Peterborough, ON K9J 6W9: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Why are you the perfect fit for the job of a Laser Tag Customer Service Manager?

**Education**:

- Secondary School (preferred)

**Experience**:

- Leadership (supervisory or higher): 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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