Csr - Customer Service Representative

7 days ago

Dundas, Canada Westridge HR Full time

**Our client is currently seeking to fill a Customer Service Representative position.**

**Start**: ASAP

**Shifts**: Days

**Salary**:

- $18 to $21 per hour, commensurate with experience.
- Participation in an incentive program to reward performance.

**Responsibilities**
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Complete knowledge of products and production to answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Perform all other duties as directed by the or assigned by management.

**Qualifications**
- +2 years of experience in a customer service role
- Strong organization and time management skills.
- A high level of attention to detail.
- Must have excellent written and verbal communication skills.
- Strong computer literacy, including MS Office software.
- Strong problem-solving skills.
- Ability to multi-task and establish priorities.
- High degree of resourcefulness, flexibility, and adaptability.
- Demonstrated ability to prioritize a diverse workload.

**How to Apply**
- Westridge, as well as our Client, will take all reasonable steps throughout the recruitment and selection process to ensure that the standards outlined in Accessibility for Ontarians with Disabilities Act (AODA) are upheld. _Job applicants requiring accommodation to participate in the hiring process should contact us at
905-246-0566 to communicate accommodation needs._

**Salary**: $18.00-$21.00 per hour

Additional pay:

- Bonus pay

Schedule:

- 8 hour shift
- Day shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 2 years (preferred)
- In-Bound Calling: 2 years (preferred)

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