Customer Service Supervisor

2 weeks ago

Etobicoke, Canada Groupe Touchette Inc. Full time

_**Welcome to Groupe Touchette**_ We are the largest Canadian-owned tire distributor and have been for over 40 years

If the automotive industry is your passion, you are surely the profile we are looking for

The **Customer Service Supervisor -Central** will work closely with the Manager to assist, coach and mentor representatives to maximize performance and overall call quality.

**Responsibilities**
- Participate in the achievement of customer service objectives
- Contribute to the creation of a high-performance team by coaching and guiding team members on support procedures, best practices, work processes and encouraging new ideas.
- Ensure that customer issues are resolved efficiently while maintaining a high level of customer satisfaction.
- Plan, prioritize and coordinate team workloads.
- Actively participate in the development and implementation of the SAP solution within the team by contributing to process creation, testing activities, training and implementation.
- Provide support and act as a change agent for continuous process improvement and the implementation of a results-oriented customer experience and culture.
- Collaborate with service quality assurance.

**Success Factors**:

- Excellent team management and coaching skills.
- Excellent communication skills and ability to manage difficult situations.
- Customer, solution, action and results oriented.
- Ability to easily establish and consolidate business relationships with internal and external partners.
- Ability to work independently and manage several projects simultaneously.
- Proven resourcefulness and ability to work in a fast-paced environment.
- Having experience in the tire industry is an asset

GTCORP

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Etobicoke, ON M9W 6L2

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