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Heavy Duty Operator

2 weeks ago

Saskatoon, Canada G2 Enterprises Corp. Full time

We are seeking a skilled and customer-focused Heavy Duty Operator to join our team at Astro Towing.

Safety, well-being, and community support are at the core of everything we do. The Heavy Duty Operator provides towing, recovery, and accident assistance services using a heavy-duty tow truck, all carried out in a safe, professional, and timely manner with a strong focus on delivering exceptional customer service. This includes responding to breakdowns and recoveries, conducting pre-trip inspections, communicating with dispatch, assessing and securing vehicles, and maintaining company equipment. This role is highly technical and requires a methodical thought process to provide specialized expertise in unique and challenging situations.

We operate 24 hours a day, 7 days a week, and are looking for someone to join our rotational shifts which include a combination of days, evenings, overnights, weekends, and on-call responsibilities.

**Key Duties and Responsibilities**
- Provide heavy duty towing, recovery, and roadside services in a safe, professional, timely, and supportive manner.
- Conduct self in a polite and considerate manner in all interactions with customers, dispatchers, and others.
- Complete pre-trip inspections prior to each shift.
- Inspect customer vehicles/equipment prior to performing services for physical damage; take pictures and complete vehicle inspections as appropriate.
- Complete paperwork as necessary to fulfill customer and company requirements.
- Comply with all company directions, policies, rules, regulations, and practices when entering third-party property.
- Abide by municipal, provincial, and federal laws and regulations, and maintain a clean driving record.
- Maintain company vehicles and any equipment by providing all routine maintenance including washing, topping up fluid levels, and keeping the interior clean and tidy; and ensure that general maintenance such as oil changes and repairs are completed as necessary.
- Immediately notify the company of any damage, operational failure or signs of operational failure concerning the company vehicle and any equipment.
- Maintain personal appearance and uniforms in compliance with company policies and practices.
- Be ready and available for duty when shifts start, and for the entirety of the shift.
- Attend meetings as requested for job and safety information.
- Attend training and achieve professional certification as directed by management.
- Assist in keeping the storage compound clean and orderly and adhere to procedures when dropping off or picking up.
- Perform other job-related duties as requested.

**Competencies Required**
- Must hold and maintain a Saskatchewan Class 1A driver’s license.
- At least two (2) years of heavy hauling or commercial driving experience is preferred.
- Friendly attitude with a strong focus on customer service.
- Mechanical aptitude with a passion for heavy vehicles and equipment.
- Physically capable of lifting, bending, climbing, and kneeling.
- Neat and tidy in appearance.
- Willingness and ability to stay calm under pressure and manage high-stress situations.
- Ability to diffuse and resolve conflict in a professional manner.
- Self-starter mindset and ability to work independently with mínimal supervision.
- Commitment to environmental compliance and safe work practices.

This role is ideal for someone who thrives in dynamic, often high-pressure environments, enjoys working independently, and takes pride in helping others during stressful situations.

If you have the technical expertise, strong work ethic, and mindset to provide specialized heavy-duty services while upholding safety and customer service standards, we encourage you to apply. Please note that an acceptable criminal record check is a requirement for this position. As a safety-sensitive position, it also requires clear pre-employment and ongoing random drug (including marijuana) and alcohol testing.