Retail Store Manager

The Nooks is expanding is currently hiring a full time **Retail Store Manager**, at our Oshawa Centre location.

We believe we’re inspiring Canadian makers and small businesses across the country to follow their dreams, build successful businesses, and be part of a community-driven movement that’s all about our makers. Are you interested in joining our team and sharing our makers' stories, connecting customers with their diverse mix of products?

WHO WE ARE LOOKING FOR:

- Enthusiastic, friendly, creative, and passionate about customer service
- Energized by a fast-paced workplace
- Enjoy taking initiative and working independently.
- Highly dependable
- Reliable means of transportation to our Oshawa Centre location
- Inspired to create meaningful connections with customers, makers and the community
- Evenings and weekends are a must

RESPONSIBILITIES AND DUTIES:

- Ensure our customers and Nookie’s have a positive and lasting impression of their experience
- Welcoming, engaging and connecting with our customers in-store, by phone and online.
- Learning and educating about makers’ products and sharing your expertise with customers
- Assisting customers locate and select products and by making customer specific suggestions to encourage product purchases
- Resolving issues effectively at store level in a timely and positive manner
- Processing point of sale transactions quickly and accurately
- Responsible for store opening/closing
- Staying current, understanding and communicates The Nooks policies and well as the wide range of services and events offered
- Ensuring the store is visually appealing contributes to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays
- Schedule retail sales team to ensure all store operations are covered/running smoothly and accountable for payroll control
- Plans, organizes, delegates and follows up on work and projects on the retail floor in order to achieve and measure team goals.
- Monitors and improves the productivity of the Management Team through strong communication, motivation and team building
- Responsible for hiring, onboarding and training of store level staff
- Meeting sales plans by effectively utilizing available resources to maximize business opportunities and respond strategically and promptly to fluctuations in the business.
- Effectively managing employee turnover by maximizing retention through effective leadership, training and performance management.
- Providing coaching and ensuring accountability for team members in order to achieve or exceed sales goals through effective customer service and product knowledge.
- Protect the company’s assets and profits by ensuring loss prevention policies are respected by all team members in the store
- Understand and adhere to health and safety policies and procedures to maintain a safe work environment
- Perform work in accordance with applicable policies, procedures, and laws or regulations

RETAIL SALES SKILLS AND QUALIFICATIONS:

- High school diploma, GED, or equivalent
- Knowledge of customer service principles and processes
- Must have experience with, and be comfortable using, a variety of computer software programs.
- 4+ years experience in sales, retail, or customer service environments
- 2+ years experience in a team leadership position in sales, retail or customer service environment & the facilitation of work
- Experience in Business Administration is an asset

**Benefits**:

- Company events
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Weekend availability