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Specialist Ii Acre Customer Success Management
2 weeks ago
**Posting End Date**:
June 10, 2025
**Employee Type**:
Regular-Full time
**Union/Non**:
This is a non-union position
Do you provide solutions, deliver value and build lasting partnerships that drive real impacts? If so, then we encourage you to join Enbridge’s ACRE team as our Specialist Customer Success Management
This role is essential for ensuring that our clients, particularly enterprise customers, achieve their desired outcomes while using our AI/GenAI centered product. Our next team member will have a strong background in customer service, account management, and relationship building with a passion for driving customer satisfaction and retention.
**What you will do**:
- Act as the primary point of contact for assigned clients, ensuring their needs are met and they receive maximum value from ACRE’s solutions
- Onboard new clients, providing training and support to facilitate a smooth transition and effective use of platform
- Monitor client health metrics and proactively address any issues or concerns to prevent churn and enhance satisfaction
- Collaborate with cross-functional teams, including sales, product, and support, to advocate for client needs and add to product improvements
- Conduct regular check ins and business reviews with clients to assess their satisfaction and find opportunities for upselling or cross selling additional services
- Develop and maintain positive relationships with key partners at client organizations to ensure long term partnerships
- Capture and analyze client feedback to inform product development and improve the overall customer experience
- Stay informed about industry trends and standard methodologies in customer success to continuously improve strategies and processes
**Who you are**:
You have:
You can:
- Work in a team environment while managing multiple client accounts and priorities
- Show excellent problem-solving skills and a proactive approach to addressing client needs
You are:
- An excellent written and verbal communicator with strong interpersonal skills and the ability to build rapport and trust with clients
- Analytical with experience using data to drive decision-making to improve customer outcomes
The following are considered assets:
- Knowledge of customer success methodologies and metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT)
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and customer success tools
**Working Conditions**:
- Work performed in typical office environment with up to 15% travel within North AmericaEnbridge provides workplace programs that differentiate us and offer flexibility to our team members. This role will have the opportunity to work 100% remote. #joinourteam
**Physical Requirements include but are not limited to**:
Grasping, kneeling, light - moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.
**Mental Requirements (Both Field & Office) include but are not limited to**:
**_Company paid international relocation assistance is not offered for this role. _**
Information For Applicants:
- Applications can be submitted via our online recruiting system only.
- We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
