Bilingual Collections Officer

1 week ago

Montréal, Canada Vault Credit Corporation Full time

**Job description**

**Required Skills and Responsibilities**
- Strong written and oral communication skills are essential.
- Promptly notify customers on delinquency and effectively collect on past due payments.
- Evaluate a situation, effectively negotiate and set up payment arrangements if applicable to collect on delinquent accounts.
- Able to achieve exceptional results over the phone while maintaining high ethical standards and compliance to all policies and legislation.
- Ability to multitask and successfully perform in high-pace environment.
- Perform debtor trace using different search techniques
- Determine when Repossession and Legal action is required and action on these accounts with speed
- Handle confrontational or stressful interactions, efficiently always de-escalate complaints while treating customers with integrity-requires strong problem
- solving skills
- Ability to learn and understand leasing/loan contracts, in order to successfully enforce them when collecting the delinquent accounts.
- Good mathematical skills and ability to understand payment histories and arrear calculations
- Flexible and supportive to take on other tasks as Management may request

**Requirements**:

- 3-5 years collections experience
- Post-secondary education
- Good English and French oral and written skills
- Ability to multitask and successfully perform in high-pace environment.

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