IT Service Manager

**Location**:Oshawa, ON, CA, L1H 8W8

**Req ID**:51744

**Status**:Regular Full Time
**Working Conditions**: On-site
**Education Level**: A bachelor’s degree in management information systems, Computer Information Systems, Computer Science, or a related discipline - or a combination of education, training and experience deemed equivalent
**Base Location**:Pickering, ON
**Temporary Work Location**:Oshawa, ON
**Shifts(s)**:Days
**Travel**:10%
**Deadline to Apply**: May 25, 2025
**Salary Range**: $115,000.00 - $171,000.00 Per Year

**Electrify your career and help build a brighter tomorrow.**

Every generation has a challenge that defines them. At OPG, we are calling on all innovators, disruptors, thought leaders and change-makers. Join us as we work to electrify life in one generation and build a sustainable future powered by our electricity, our ideas, and our people. Join OPG and make history.

Whether you work in the skilled trades or are a business professional, a career at OPG is an opportunity to electrify your life on - and off - the job.

**JOB OVERVIEW**
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of IT Service Manager.
- Reporting to the Director IT Services, this position is responsible to provide management expertise, evaluation, guidance and advice to solve unusual and complex problems. Provide Information Management consulting, advice, recommendations, and assistance to the Business/Operating Site(s) regarding all matters related to the strategic management of information via computerized systems. Negotiate and manage contracts for all IT Service and product agreements. Ensuring Line adherence to IT solutions, strategies, standards, and project management disciplines as established by the CIO organization. Recognize, assess, develop, and approve changes/enhancements to the overall IT solution.

**KEY ACCOUNTABILITIES**
- As the IT expert and advisor, recognize, assess, develop, and approve changes/enhancements to the overall IT solution.
- Provide advice, guidance, and directions to outsourced service provider staff on site. Be accountable for their action while on Site, and ensure that they comply to Site regulatory, safety, and operating procedures. Set appropriate context for subordinates (tasks, strategies, accountabilities, budget, compliance and performance targets, etc.). Manage and coordinate the work of IT project teams, often with conflicting schedules and demands on resources.
- Establish budgets for the department and manage the approved budgets using management dashboard performance methodologies.
- Act within the context of corporate strategies and policies, accountabilities, tasks, budget and programs, compliance and performance targets, expectations for continuous improvement. Contribute to, and adhere to, an effective framework of policies and procedures for the work unit.
- Identify and proactively institute programs for active and constant skills transfer from external resources and OPG personnel, and/or between OPG personnel as required. Mentor and counsel others for continuous skills transfer.
- Provide supervision to staff working in the department (including review and verification of time reports, work and vacation schedules, expenses etc.)
- Maintain a focus on continuous improvement of the business, including a knowledge of trends in Information Technology & Services, systems management disciplines, and related Industry best practices that could add value to the business.

**QUALIFICATIONS**
- Requires a bachelor’s degree in management information systems, Computer Information Systems, Computer Science, or a related discipline - or a combination of education, training and experience deemed equivalent.
- ITIL Practitioner or ITIL Intermediate Certifications or Operational Supports and Analysis (OSA) are a strong asset. Project management certification is a plus.
- Leadership & Team Development - Drive team success by mentoring ITSM professionals, fostering a culture of innovation, and inspiring excellence in service management.
- Process Optimization & ITIL Expertise - Leverage deep knowledge of ITIL and ITSM frameworks to streamline workflows, standardize operations, and drive continuous improvement.
- Major Incident & Change Management - Ensure swift resolution of major incidents while minimizing disruptions through strategic planning, implementation, and seamless change transitions.
- ServiceNow Platform Analytics & KPI Reporting - Utilize ServiceNow reporting tools to generate insightful data, enabling informed decision-making and service enhancements.
- Collaboration & Strategic Alignment - Align ITSM initiatives with business objectives, ensuring cross-functional coordination and delivering measurable value to stakeholders.

**This position is moving to OPG Corporate Headquarters**: In Summer 2025, OPG will officially welcome employees to our new Corporate Headquarters located at 19