Manager, Portfolio Services

**Manager, Portfolio Services & Administration**

Find out more here about how you can unleash your full potential at DLL
**Day to Day**
- Lead, mentor, and motivate a team of approx. 22-25 employees (2 Team Leads and their direct reports), providing guidance, support, and feedback to foster professional growth and development.
- Develop and implement strategic plans, goals, and objectives for the department, aligning with the company's overall mission and vision.
- Monitor team performance and productivity, identifying areas for improvement and implementing effective solutions to optimize efficiency and effectiveness.
- Coordinate and prioritize projects, tasks, and deadlines, ensuring that deliverables are completed on time and within budget.
- Foster a positive culture of collaboration, innovation, empowerment and excellence within the team, promoting open communication, teamwork, and knowledge sharing.
- Serve as a liaison between the department and other internal stakeholders, such as senior management, cross-functional teams, and external partners.
- Monitor industry trends, market dynamics, and competitive landscape, staying informed about relevant developments and leveraging insights to drive continuous improvement.
- Ensure compliance with company policies, procedures, and regulatory requirements, maintaining a high standard of ethical conduct and professionalism at all times.
- Handle performance management activities, including goal setting, performance reviews, disciplinary actions, and recognition programs, in accordance with company guidelines.
- Provide any necessary training as required.
- Chair monthly Team meetings and Quarterly Department Meetings, attending management meetings as required.
- Communicate results, corporate initiatives, programs and policies to the team as required.
- Create a positive “Open Door” relationship with team members to ensure they are comfortable presenting any issues/concerns.
- Provide timely feedback on issues that have been addressed.
- Accountable for the team achieving daily, weekly, and monthly KPIs and SLAs.
- Ensure accurate and timely updates and paperwork request processing and escalations within 24hrs of all necessary data in DLL’s back-end system.
- Conduct any necessary or assigned daily, weekly, monthly and system audits, including the completion of findings.
- Back-up to other department manager and their team as needed.
- As part of the Portfolio Services & Administration department, the Manager may be called upon from time to time to complete other responsibilities to ensure effective workload for the entire team.
- Participate in department recruitment needs and cross-functional initiatives.
- Participate and lead in projects as assigned.

**All members enjoy**
- Two working days per year volunteering for a local charity
- Remote working from home opportunities
- Flexible hours
- Career development opportunities: online learning, member development programs, Tuition reimbursement program
- Outstanding Medical, Dental, Vision and Paramedical benefit programs
- Subsidized Gym membership programs
- Employee Referral program
- Open concept modern working environment
- Check this link to an overview of all benefits in your region.

**Essentials**
- Post-Secondary education a requirement.
- Strong leadership and/or people management skills.
- Be an active participant in a “hands-on” work environment.
- Excellent interpersonal, written, and verbal communication skills.
- Proven track record of achieving results in a fast-paced environment.
- Positive and stable attitude with proven ability to motivate staff.
- Experience a Finance or Operations function with leasing or financing industry experience an asset.
- Ability to manage multiple priorities within tight timeframes while maintaining ongoing attention to detail while meeting set deadlines.
- Must be self-directed, decisive and goal oriented.
- Comfortable working in an empowered work environment with established goals/expected results and limited step-by-step direction.
- Ability to embrace and champion change.
- Capable of driving growth capacity by continuously looking for better ways to improve processes.
- Excellent problem-solving skills along with logical thinking.
- Excellent planning & organizational skills.
- Proficient in MS - Word & Excel and Outlook.
- Work in a hybrid environment, with a minimum of 2 days in office per week expected

**Choose Wellbeing**
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

- Connection - Build meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintain balance betw