Case Manager

**Hi. We’re Trellis.**

Trellis works with young people, adults, families, and communities to unlock their potential and support their growth. We are focused on generational change by providing a spectrum of services for people of all backgrounds, including those with complex needs. Our programs improve access to resources, develop family and community supports and build people’s capacity to deal with life’s challenges.

With our support, people from all walks of life are empowered to move beyond systemic barriers, cultivate great outcomes and reach their full potential. We’re Trellis - and we’re always growing

**Our Values**
- Our values not only define who we are but also support Trellis to achieve our vision of everyone reaching their full potential.
- ** Courage**: We willingly embrace growth, and don’t see it as optional
- ** Empathy**: We relentlessly care about the growth of others and won’t let anyone go unsupported
- ** Learning**: We choose to grow through uncertainty, even when the status quo feels easier
- ** Impact**: We go beyond what seems doable and prove that growth is possible.

**Our Commitments**

We are committed to fostering a culture of inclusion and connectedness, where everyone is welcomed. We believe in creating a workplace that celebrates diversity of our teams, our program participants and reflects the communities we serve.

We are committed to active reconciliation in alignment with the Truth and Reconciliation Commission 94 calls to action and the United Nations Declaration on the Rights of Indigenous Peoples. Reconciliation is a highly valued and integrated part of our culture and work. Trellis’ reconciliation journey is intentional with meaningful engagement from team members both collectively and as individuals.

**What Trellis Offers**
- We provide people with meaningful work and are committed to offering equitable total compensation to all staff. This includes the following benefits:

- Flexible Health & Wellness Benefits
- RRSP Group Savings Plan
- Free and confidential support through the Employee & Family Assistance Program
- Paid Vacation, Sick Days, Wellness Days and your Work Anniversary off
- Ability to swap statutory holidays for other days of importance to you
- Consistent Training & Development Opportunities
- Diversity and Inclusion embedded into everyday practice.

**We’re Trellis - always growing and we’re looking for passionate people who want to grow with Trellis**

**The Role: Case Manager (Full-time)**

The Maple is permanent housing program that provides support to female identifying clients aged 25 and older who have experienced chronic homelessness. The Case Manager provides ongoing support and resources in a flexible, compassionate, encouraging environment, including being responsible for all aspect of the case management of the clients. This includes mental and physical health supports, employment and education, social inclusion and recreational activities, and in-depth work connecting clients with their natural supports.

This position has a 37.5-hour _flex-week_, that’s _reflective of the needs of the clients and families_, removing barriers to connection and support (days, evenings, weekends as needed, minimum 2 evenings a week.

**Key Tasks & Responsibilities**:

- Provides intensive, timely and barrier free case management coaching/support to youth and their families/Natural Supports who are ending their experience with homelessness in accessing housing and basic needs, removing barriers to stability and teaching/coaching life skills.
- Provides case management activities that includes family and natural support reconnection, system advocacy, supporting ongoing connection to education and/or employment, culture and community.
- Support youth and families in their homes, community spaces, schools, etc.
- Work with youth and their families, both individually and collectively, to negotiate boundaries, manage conflict, and improve communication all aimed at family reunification. This might include crisis resolution, mediation, safety planning, advocacy, facilitated referrals, and system navigation.
- Intervening and de-escalating crisis situations as they occur.
- Work closely with Youth Workers to ensure clear communication and collaboration in Supportive Program Planning and facilitation that is resident driven and are aligned with youth and family goals.
- Assisting with building life skills such as resume building and attaining educational resources, in addition to Arts, Recreation and Cultural activities that will help build self-esteem and connect them with their community.
- Intervening and de-escalating crisis situations as they occur.
- Responsible to complete all goal planning, outcome reporting and client feedback tools as required.
- Completing intakes and documenting casework meetings, goal plans, safety plans, and Critical Incidents.
- Attending required training opportunities within the appropriate timeframe.
- Other duties as requi