Front of House Supervisor

2 weeks ago

London, Canada Milestones Full time

**Position Summary**: We are seeking a hospitality professional interested in advancing their career in our organization with this new opportunity Supervisors have a professional demeanour and a commitment to providing memorable experiences for our guests and associates, they are well versed in our brand recipes, standards and expectations. This role will require working closely with our associates and management team to ensure we are successfully delivering on the company vision.

**Key Responsibilities**:

- Opening/Closing the restaurant to ensure we are set for success and ready for business
- Answering phones, managing reservations and guest requests
- Maintaining a safe and healthy environment for our associates
- Strong floor presence to build rapport with guests while assisting hourly associates with daily operations
- Inspiring and motivating our hourly associates to perform to their potential
- When appropriate, follow up with guest concerns and report to management team for resolve
- Developing and delivering on sales contests and employee engagement practices to build product knowledge while driving company profits
- Office administrative duties including cash handling, balancing, counting, credit card batch closing and managing employee time cards
- Maintaining a safe and healthy environment for our associates with special attention to COVID-19 regulated procedures
- Supervisors consistently uphold their own standards are always seeking ways to improve their own performance

**Education & Qualifications**:

- Minimum 2-3 years’ experience working in restaurants
- Intermediate computer skills in MS office (word, excel)
- Demonstrates ability to coach and train associates
- Valid Smart Serve and Food Handlers Certification
- Demonstrates ability to multi-task and problem solve under pressure
- Must be available to work a flexible schedule, including evenings, weekends and holidays as business dictates
- Eagerness to learn new skills
- Passion for consistently delivering and upholding guest experience**What We Provide**:

- Flexible scheduling with commitment to work/life balance
- Tip out program
- Competitive wages
- Staff meals and discounts at our sister stores
- Fun and safe work environment
- Opportunities for growth and career advancement

Location: 1680 Richmond Street, London, ON N6G 3Y9

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