Taxroll Integrity Clerk

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation. **What can I expect to do in this role?**: You will: - resolve undelivered mail issues - investigate and research multi-statute accounts - create spreadsheets - access core tax systems to confirm and update client accounts - perform account trace activities **How do I qualify?**: **Organizational and Attention to Detail Skills**: - You have organizational skills to sort, identify and prioritize tasks and meet unit timelines - You demonstrate attention to detail skills **Problem-Solving, Analytical and Research Skills**: You have: - investigative and problem-solving skills to identify required action and refer related matters to the relevant area - analytical and research skills to compare and evaluate information found in databases, identify errors and discrepancies, and determine appropriate course of action **Specialized Knowledge**: You have: - basic accounting skills to perform account tracing activities, compare and evaluate tax roll data, identify discrepancies and recommend action - the ability to use core tax systems (example: Integrated Collection System, Integrated Tax Administration System) and databases (example: MTO, ONTAX, OBR) to investigate, evaluate and resolve incorrect tax roll information **Computer Skills**: You have: - the ability to use standard software (example: Word, Outlook, Excel) to maintain records, produce correspondence and statistical data - data entry skills to input and retrieve information **Communication and Customer Service Skills**: You have: - oral communication skills to explain information to clients, and to discuss issues with the manager and divisional staff - written communication skills to document findings and prepare correspondence - interpersonal skills, tact and diplomacy to obtain information and to deal with irate clients - customer service skills to communicate with staff and inform clients of their obligations and action required **Additional Information**: **Address**: - 3 English Temporary, duration up to 12 months, 33 King St W, Oshawa, Central Region **Compensation Group**: - Ontario Public Service Employees Union- Understanding the job ad - definitions - **Schedule**: - 3.7**Category**: - Administrative and Support Services**Posted on**: - Thursday, October 3, 2024**Note**: - E-FN-219374/24(3)