Client Care Coordinator

2 weeks ago

Surrey, Canada Swift Health Full time

Swift Health is currently seeking a dedicated and tech-savvy **Care Coordinator** to join our dynamic team.

This **in-person** position is based at our Surrey office located at **10090 152 Street Surrey**. As a prominent provider of allied health services across the lower mainland in BC, Swift Health boasts a team of skilled professionals, including occupational therapists, speech therapists, clinical counsellors, rehab assistants, and more. We leverage technology to deliver top-notch services, building trusted relationships with our clients.

**Key Responsibilities**:

- Work from the Surrey HQ, providing support to therapists as needed.
- Acquire a comprehensive understanding of the services offered
- Reconcile invoice payments and follow up on any overdue payments.
- Contribute to the day-to-day operations of the company, including administrative tasks, customer service, and regular communication with therapists, clients, and vendors.
- Coordinate therapist and client scheduling.
- Review reports for technical requirements.
- Verify and ensure that workers are paid correctly, collaborating with the finance team to address any payroll discrepancies.
- Proactively stay informed about changes in billing rules and company policies.
- Develop and maintain up-to-date how-to guides to ensure smooth operations, considering the evolving nature of industry regulations.

**Additional Qualifications**:

- Strong organizational skills with an acute attention to detail.
- Exceptional communication skills, both written and verbal.
- Proficiency in technology; experience with custom billing and scheduling software is preferred.
- Ability to suggest updates and improvements to streamline workflows.
- Customer service focus, with an emphasis on handling inquiries from clients, therapists, and other stakeholders.
- Demonstrated problem-solving skills; ability to troubleshoot and resolve issues efficiently.
- Adaptability to changes in rules, regulations, and company procedures within the dynamic healthcare industry.
- Familiarity with contracts and rules around billing, with the ability to track changes and implement them effectively.
- Effective time management strategies, including the use of automation for repetitive tasks.

Pay: $25.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person

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