Event Registration Support

**Position: Registration Support**

**Location: On-Site**

**Reporting to: Registration Lead**

**Type of work : Customer Service**

**Company**

A worldwide leader in endurance sports, Spartan is a high-growth, international organization that owns and operates mass-participation athletic events under the brands Spartan®, Tough Mudder®, Spartan Trail®, Hurricane Heat, and DEKA. Furthermore, we offer numerous related fitness, health and nutrition services and products. With 250 events across more than 40 countries on six continents, Spartan is the world's leading extreme wellness and endurance brand. Spartan caters to individuals looking to test their physical limits through obstacle course racing and change their frame of reference for what they can accomplish. From everyday people looking to get off the couch and lead an active lifestyle, to elite endurance athletes who seek the ultimate physical test, there is room for everyone.

**Benefits of working at Spartan**:

- Get paid to travel throughout Canada and put on life changing events
- All inclusive travel expenses included
- Meals and accommodations included
- Break away from your typical 9-5 and experience working outdoors with like minded individuals
- Experience the rewarding, high paced environment of event production
- Culture of camaraderie, accountability and empowerment

**Job Overview**:
**Reporting to the onsite Registration Lead, this position is mainly responsible for greeting racers with a friendly attitude while ensuring fast processing times of the registration process.**

**Main Duties & Responsibilities**:

- Assists with the onsite-registration equipment and setup
- Registering each customer for the event (pre-registered and walk-up registration)
- Help manage registration volunteers during event days
- Provide excellent customer service by having knowledge of Spartan’s frequently Asked Questions, and overall event day information.
- Provide wrap-up and completion materials including post-race inventory.
- Assist with the onsite
- registration equipment teardown (post race)

**Qualifications**:

- Be proficient with the entire Microsoft Office Suite and cloud based computing software packages (Google Drive, Excel, Word, etc).
- Have previous experience working with large diverse groups in a dynamic environment is an asset
- Be comfortable working outdoors in challenging conditions;
- Have a proven attention to detail yet the ability to choose the appropriate battles;
- Possess a strong analytical mindset and approach to managing projects and problem solving;
- Proven leadership and management abilities
- Proven success in a rapidly changing, high operational tempo work environment.
- Possess a strong analytical mindset and approach to managing projects and problem solving.
- Customer service experience is an asset

**Requirements**:

- Be comfortable working outdoors in challenging conditions.
- Be comfortable traveling up to 5 days at a time
- Frequently works 10-15+ hour days outdoors
- Possess a valid driver’s license without restrictions; clean driving record;
**Qualities required of all Spartan team members**:
Spartan Race is a high-performance organization, and successful team members must therefore possess a strong work ethic and hands-on approach to business. We are innovative, create inventive solutions, and are exceptionally service minded. Team members at Spartan change lives, and have a passion for the organization. Paramount to our organization is the maturity to embrace ambiguity and ability to adapt according to the market and the continuing innovation of the organization.
- Ability to hold one-self accountable and an aptitude for prioritizing multiple projects
- Strong sense of teamwork with the ability to foster relationships
- Proactive, solutions-oriented; capability to identify efficiencies and decrease costs while maintaining a quality workplace environment and product
- Collegial approach to a business environment and cooperative work style
- Exceptional verbal and written communication skills.

**Job Types**: Part-time, Fixed term contract, Seasonal
Contract length: 6 months

Pay: $250.00 per day

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Weekends as needed

Application question(s):

- Are you willing to work outdoors on your feet for an extended period of time in all weather conditions?

**Experience**:

- Event: 1 year (preferred)
- Leadership: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- French (required)

Licence/Certification:

- Driving Licence (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: On the road

Expected start date: 2025-05-01