Housekeeping Houseperson

**About Pinestone Resort**

Join a team of passionate and genuine hospitality individuals that create a welcoming environment for all guests alike. Offering a culture that focuses on you and creating personalized connections and kind service.

The Pinestone Resort and Conference Centre Overlooks 160 acres of lush “Cottage Country” landscape in the scenic Haliburton Highlands of Ontario. The area’s only full-service hotel with a golf course and restaurant, just two and a half hours from Toronto. Staff and Guests can enjoy an abundance of outdoor activities ranging from hiking, biking, downhill skiing at nearby Sir Sam’s, cross-country skiing, snowmobiling and snowshoeing

As a Housekeeping Houseperson, your attention to detail will show your co-workers and our guests that you are committed to providing outstanding Guest experiences. The energy and enthusiasm you display will create a fun and enjoyable place to work, while keeping in accordance with Health & Safety and Resort standards. Our Housekeeping Team is responsible for ensuring a positive Guest experience through physical and aesthetic guest comfort.

**Duties and Responsibilities**:

- Greeting guests and responding to queries.
- Communicating with guests and fellow team members in a warm respectful manner.
- Replacing used towels and other bathroom amenities, such as shampoo and soap.
- Cleaning furniture and flooring which may include sweeping, mopping, and vacuuming
- Dusting and polishing furniture.
- Emptying trash containers and ashtrays.
- Cleaning public areas, such as corridors and hallways.
- Reporting any technical issues, maintenance needs and safety hazards.
- Updating status of guest rooms on assignment sheet.
- Work with department and resort leadership to ensure teamwork and a positive work environment.
- Load/ unload vehicles for cleaning suites around the property
- Remove soiled bedding and room linen and replace with clean items as required
- changing bed linen and make beds according to Pinestone Brand standards
- clean guest rooms as required to meet Pinestone Brand standards
- remove all garbage/recycling from room and dispose in a sanitary manner
- replace all in room amenities as required
- dust & polish all furniture and fixtures
- spot clean any spots on carpets, report any large spots for shampooing
- check all appliances are in working order
- realign furniture and amenities according to prescribed layout
- Load / unload and clean vans for daily tasks
- store all dirty linen as required by Pinestone Brand standards
- respond to guest queries and requests
- respond to calls for housekeeping such as spills, broken glasses & guest room deliveries
- maintain all cleaning equipment and materials in a safe and sanitary working condition
- organize and restock cart at the end of the shift if required
- ensure confidentiality and security of guest rooms at all times
- follow all company safety and security procedures
- observe and report damage of hotel property and maintenance repairs
- Provide supplies to ensure Room Attendants are set up for success.
- Assist Room Attendants with heavier items such as Mattresses.
- Updating status of guest rooms on assignment sheet.

**In order to be considered for this role you must have**:

- A minimum of a High school diploma or equivalent.
- Able to communicate in English including, reading, writing and speaking
- Ability to lift, push and pull required load (30lbs)
- Ability to work standing, sitting and walking for extended periods or an entire shift.
- Ability to work independently with limited supervision
- Ability to manage physical stamina and mobility including ability to reach, kneel and bend
- Ability to plan and organize workload.
- Ability to work in a team environment
- Ability to commute/relocate: Haliburton County, ON - reliably commute or plan to relocate before starting work is required. No living accommodation provided.

**The following are considered assets**:

- attention to detail
- prompt & reliable
- active listening skills
- adaptability based on workload
- ability to work in a team environment
- Standard First Aid and CPR certification
- knowledge of cleaning and sanitation products, techniques and methods
- previous experience in hotel
- knowledge of cleaning sensitive materials
- working knowledge of operating cleaning equipment

**Job Types**: Part-time, Permanent

Pay: From $17.20 per hour

Schedule:

- Day shift
- Holidays
- Night shift
- Weekends as needed

Work Location: In person