Customer Service Representative

3 days ago

Dorchester, Canada Peridot Supply Full time

**About us**

Peridot Supply Inc is a growth oriented company engaged in wholesale distribution of building materials for the construction industry.

**Objectives**

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Customer Service Representative is a pivotal position and is responsible for a variety of job functions. This person is the main contact point and is an important representative of our company.

**Duties and Responsibilities**
- Responsible for coordinating order entry functions, order confirmations and delivery dates with customers and shipping dept.
- Develop and manage customer relationships in conjunction with the sales group.
- Become the primary inside contact for customer inquiries relating to stock availability, unit pricing, ship dates, product information etc.
- Check inventory records to determine availability of requested merchandise and place inventory orders to fulfill order and replenish inventory.
- Maintains product knowledge by attending educational workshops, reviewing manufacturers publications.
- Contributes to team effort by accomplishing related results as needed.

**Qualifications and Requirements**
- 1+ years experience in the Roofing / Building Envelope industry is a strong asset
- Accurate and efficient data entry skills are essential.
- A quick learner and ability to communicate with a diverse clientele group.
- Excellent communication skills both verbal and written.

Pay: $50,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

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