Operations & Admin Assistant

**LUKES**

Family-run. Family-friendly. Three generations of family ownership later we are still operating in our original location in Bridgeland. With the additions of soft serve, coffee service, vinyl records, lifestyle items and grocery as well as a second location in Killarney established in 2010, Lukes aims to offer a one-stop shop for everyday living.

We are looking for a friendly, detail-oriented **Operations & Admin Assistant** to join our team and help keep our day-to-day operations running smoothly. This role will be a part-time position (20-30 hours/week), primarily based in-store, and reports directly to our Chief Operating Officer (COO). _Sunday and Monday availability is preferred._

**Key Responsibilities**:
Working closely with the COO and store management, you will be responsible for the following:

- Provide general administrative support to ensure daily operations run efficiently.
- Coordinate vendor and service provider communications, ensuring prompt follow-up on requests.
- Assist with invoice processing, ensuring accuracy and confidentiality.
- Liaise with our customs broker to provide shipment documentation and ensure timely clearance.
- Triage accounting-related requests, forwarding them to the correct team members and tracking completion.
- Schedule and track facility maintenance requests, liaising with service providers until resolved.
- Conduct regular audits of assigned store sections to ensure organization, cleanliness, proper labeling, and accurate pricing.
- Inventory support
- Maintain and regularly update internal reference documents, manuals, and spreadsheets to ensure accurate and accessible company information.
- Assist in scheduling coordination, including arranging shift coverage; occasional emergency shift coverage may be required.
- Ensure accurate data entry and updates within internal databases and POS systems.
- Conduct errands such as supply pick-ups, and store-to-store transfers.
- Coordinate facility maintenance by liaising with service providers to address minor repairs or issues.
- Ensure compliance with health and safety standards, maintaining and tracking compliance checklists.

**Role Requirements**:

- Valid driver's license and access to a reliable vehicle.
- Strong computer proficiency, including experience with Google Workspace.
- Ability to troubleshoot hardware issues (printers/POS setups ) and effectively communicate to tech support
- Mid-level Excel skills, capable of creating pivot tables
- Previous experience in retail and/or administrative support roles is preferred.
- Experience with Asana or similar task management system is an asset
- Excellent organizational skills and attention to detail.
- Ability to multitask and thrive in a dynamic retail environment.
- Strong communication skills and a professional demeanor.
- Availability for occasional emergency shift coverage and Sunday duties is preferred

**Compensation & Benefits**

LUKES provides competitive compensation, staff store discounts, free parking, and a community-friendly work environment focused on customer experience. We understand work-life balance and can accommodate flexibility in scheduling for this role. We thank all applicants for their interest, and only those who meet the requirements for the role will be contacted.

**Job Type**: Part-time

Pay: $20.00-$25.00 per hour

Expected hours: 20 - 30 per week

**Benefits**:

- Casual dress
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Application question(s):

- Do you have access to a vehicle and the ability to run store errands as needed?
- Please state your availability for each day of the week?
- What is your preferred number of shifts per week?

**Experience**:

- Retail: 1 year (preferred)
- Administrative: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person