Restaurant Manager

Smitty's

Categories

Hospitality, Professionals, Sales

At Smitty’s we value family, team, great food and an awesome experience each time you step into one of our locations. Our values help keep our entire organization focused on serving each other and our guests every day. We embrace our mission statement that says it all: Happy Team. Happy Guests. Every Day.

The Manager acts as a liaison between staff and GM to ensure the team is growing and our core principles are being met. As well as being a playing coach to assist staff in any area required.

**Responsibilities**:
Manage staff in a manner that improves performance and encourages retention

Consistently practice performance management to resolve issues in the restaurant

Properly complete written documentation for any disciplinary or corrective action

Set clear goals and specific targets for all staff members on a shift to shift basis

Provide consistent communication to all staff

Encourage the “open door” policy and pro-actively resolve all issues brought forth

Communicate all pertinent performance issues to the General Manager

Conduct Staff Self Reviews.

Conduct selective hiring with reference checks.

Conduct store orientations and onboarding for all new staff.

Schedule and support new station training with the use of the Smitty’s training manual

Ensure cross training of staff is completed using the Smitty’s training manual.

Develop and train appropriate number of supervisors for restaurant volume.

Train and educate staff on the implementation of any new products.

Ensure ongoing development and training of all staff members.

Utilize staff meetings to train and coach staff to reach objectives.

Guests

Enhance guest satisfaction to build repeat business.

Implement and execute store action plan for building sales.

Consistently interact with guests to ensure satisfaction.

Execute marketing programs and promotions as required.

Build guests experience with features, suggestions, dessert sales and liquor sales
- Implement and execute store action plan to improve profitability
- Utilize the prep/par system to control quality and limit food waste
- Control liquor cost to meet or exceed budget expectations
- Effectively adjust labour spending according to daily sales and needs
- Complete preventative maintenance in restaurant to reduce repair costs

OPERATIONS

Product quality, guest service, and restaurant cleanliness is monitored daily to ensure Smitty’s standards are met.

All products prepared and served according to the Portion and Presentation manual.

Implement and execute store action plan to improve restaurant operations.

Train and coach staff to follow Smitty’s operating standards at all times.

Use guest comments and feedback to target operational improvements.

Maintain an 80% level or higher on the Quality Assessment Evaluation.

Ensure food safety practices are implemented and followed by all staff.

Execute daily walkthrough system for front and back of house.

Complete daily shift plan to execute objectives, goals, and budgets.

Ensure cleaning schedule activities are completed daily and weekly.

Execute the completion of staff checklists each day.

ADMINISTRATION

Complete all daily paperwork and banking requirements.

Ensure VLT floats, deposits and paperwork are complete, accurate and balanced.

Payroll

Check daily audits for accuracy and remedy any discrepancy. Approve and sign all prior to sending to the office.

Accurately complete month end requirements.

Complete as required all other reporting and administrative items as outlined in the Accounting and Administration manual.

Ensure compliancy with all governmental regulations and agencies, including VLT’s, liquor, Smart Choices, Food Safe, Health inspections, WCB, and employment standards

OTHER AREAS OF RESPONSIBILITY

Communicate to the General Manager any activity within the trading area that could affect the business.

Monitor competitors within your trading area and communicate changes to the Operations Manager

Complete alternate projects, duties and responsibilities as may be assigned from time to time by the General Manager.

Ensure good landlord - tenant relationship by maintaining effective communication, repairs, and cleanliness of leased premise.

It is understood that the preceding list will be amended from time to time and other duties and responsibilities may be amended, added or deleted as necessary.

**Requirements**:
Excellent interpersonal skills.

Strong coaching abilities. Able to give feedback openly and comfortably to team members.

Superb verbal and written communication

Multi-task in a fast-paced, high-pressure environment.

Adaptable and inventive problem solving skills.

High attention to detail.

Previous guest service experience.

Conflict resolution.

Basic line cooking practices.

Positive, energetic attitude.

Current “Serving it Right” and Food Handler Certificate.

Ability to work long, flexible hours at 45 hou