Customer Experience

2 weeks ago

Ajax, Canada Elexicon Energy Inc. Full time

Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.
WHY JOIN OUR TEAM?
At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence
These positions will report to the Supervisor, Customer Care at the Ajax location and is responsible for the daily activities as follows:
DUTIES AND RESPONSIBILITIES
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Provide comprehensive customer experience through various contact channels to ensure one stop resolution.
- Respond promptly to customer inquiries and provide exceptional customer experience.
- Acknowledge and provide appropriate resolution to customer complaints, and work with supervisor as needed to attain optimal resolution.
- Document records of customer interactions, accounts, and other activities.
- Execute Credit and Collection functions in a timely and respectful manner.
- Perform Billing and Retailer Relations functions in a proficient manner and ensure accurate bills are issued.
- Perform duties in accordance with all policies, procedures, and government regulations.
- Maintain key performance indicators to support organizational goals that relate to optimal customer experience.
- Coordinate and schedule the work activities of Customer Experience field staff and partners.
- Generate, review, and analyze reports to support business operations.
- Communicate and coordinate with colleagues and partners as needed.
- Provide feedback on the effectiveness of Customer Experience processes.
- Work effectively as a team to learn and support colleagues.
- Other duties as assigned.

KEY SKILLS & QUALIFICATIONS
- Demonstrated ability to work independently as well as part of a team.
- Demonstrated ability to deal effectively with customers in a variety of interactions (i.e., empathy skills, negotiating skills, personal resilience, and flexibility, etc.).
- Strong analytical organizational and time management skills.
- Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
- Professionalism, strong work ethic, confidentiality, and Human Relations.
- Ability to work with mínimal supervision.

MINIMUM REQUIREMENTS
- Post-Secondary enrollment requirement (Minimum Grade 12 students going to College or University in September 2025).

**Our Commitment to Diversity, Equity, Inclusion and Belonging**:
Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.
We thank all applicants; however, only those to be considered will be contacted.

  • Customer Experience Representative

    1 week ago

    Ajax, Canada Elexicon Energy Inc. Full time

    Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth. WHY JOIN OUR TEAM? At Elexicon Energy we believe in...

  • Customer Experience Champion — Part-Time Banking

    3 weeks ago

    Ajax, Canada Scotiabank Full time

    A leading Canadian bank in Ajax is seeking a Customer Experience Associate to build strong relationships with customers and provide exceptional service. The ideal candidate will have proven customer service skills, be comfortable in sales situations, and possess strong technical abilities to promote digital banking solutions. This role offers a competitive...

  • Customer Experience Champion — Part-Time Banking

    3 weeks ago

    Ajax, Canada Scotiabank Full time

    A leading Canadian bank in Ajax is seeking a Customer Experience Associate to build strong relationships with customers and provide exceptional service. The ideal candidate will have proven customer service skills, be comfortable in sales situations, and possess strong technical abilities to promote digital banking solutions. This role offers a competitive...

  • Beauty Sales Pro

    4 weeks ago

    Ajax, Canada CosmoProf Beauty Full time

    A leading beauty supply store in Ajax, Ontario, is seeking an Inside Sales Associate. You will be responsible for creating memorable shopping experiences, recommending products, and informing customers about promotions. Passion for beauty and customer service is essential, with opportunities for growth and learning in a supportive environment. Top candidates...

  • Beauty Sales Pro

    4 weeks ago

    Ajax, Canada CosmoProf Beauty Full time

    A leading beauty supply store in Ajax, Ontario, is seeking an Inside Sales Associate. You will be responsible for creating memorable shopping experiences, recommending products, and informing customers about promotions. Passion for beauty and customer service is essential, with opportunities for growth and learning in a supportive environment. Top candidates...

  • Customer Experience Associate

    3 weeks ago

    Ajax, Canada Scotiabank Full time

    Select how often (in days) to receive an alert: Title: Customer Experience Associate - Ajax Main (26.25 hours/week) Requisition ID: 242018 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank...

  • Customer Experience Associate

    3 weeks ago

    Ajax, Canada Scotiabank Full time

    Select how often (in days) to receive an alert: Title: Customer Experience Associate - Ajax Main (26.25 hours/week) Requisition ID: 242018 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank...

  • Customer Experience Associate

    14 hours ago

    Ajax, Ontario, Canada Scotiabank Full time $40,000 - $80,000 per year

    Requisition ID: 242018Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About The RoleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our Customer...

  • Customer Service

    2 weeks ago

    Ajax, Canada Kunafa's Full time

    If you love kunafa, we’d love to work with you. tasks include - Customer service - Cashier - Cleaning - Food prep when needed **Job Type**: Part-time Pay: From $16.55 per hour Expected hours: 20 - 30 per week Schedule: - Holidays - Monday to Friday - Weekends as needed Supplemental pay types: - Tips Application question(s): - Do you live near our...

  • Customer Service Representative

    3 days ago

    Ajax, Canada BMO Financial Group Full time

    180 Kingston Rd E, Unit B1 Ajax Ontario,L1Z 0C7 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...