Chief Communications and External Relations Officer

**Company Bio**

North York General Hospital (NYG), affiliated with the University of Toronto and partnering with over 50 different academic institutions, is one of Canada’s leading community academic hospitals. We offer our diverse community a wide range of acute care, ambulatory and long-term care services across multiple sites. Through partnerships, collaboration and academic endeavours, we seek to set new standards for people-centred care. Working together with our patients and their families, we are making a world of difference.

Our staff, physicians and volunteers have a history of transforming health care to better serve our patients. We are leaders who adopt the most innovative health information technology, strategists who carefully chart patient flow and find ways to reduce wait times, and visionaries who dream of, and work towards, the ideal patient experience. From boardroom to bedside, we go above and beyond to offer the best and safest care. We put our patients first in everything we do.

**Our Vision: World-Class Care, 24/7**

For over half a century, NYG has been at the heart of our communities, providing exceptional care to families and individuals. As a hospital of choice to work, practice and learn, we are recognized locally and nationally for our leading-edge approach to health care. But we won’t stop there.

By 2035, NYG will be a fully 24/7 organization, delivering tests, treatments, appointments, and care team connections every day, at times that best meet patients’ and families’ needs. Care will be hyper-personalized, shaped by what matters most to each individual. We will remove barriers for underserved groups, working closely with diverse communities to understand their needs and bridge care gaps. How will we accomplish this? Our 5 Strategic Directions, guided by our strategic goals - People and Culture; Specialized Excellence, Health Equity; Connected Care; and Personalized Experiences.

**Position Summary**

Reporting to the President and CEO, the **Chief Communications and External Relations Officer** will help profile NYG as Canada's leading academic community hospital system. The Chief Communications and External Relations Officer will be responsible for the development and implementation of an integrated communications strategy for both internal and external audiences. With an opportunity to strengthen NYG’s external communications presence, this role will encompass government relations, media relations, digital communications, social media, stakeholder and community engagement.

**On a practical level, you will**

The Chief Communications and External Relations Officer will be responsible for ensuring all communications activities are developed, implemented, and measured to effectively support NYG’s mandate and reflect the organization’s new Strategic Plan 2025-2035, World Class, 24/7, brand positioning, and narrative. The Chief Communications and External Relations Officer will partner and collaborate across the organization and health system to support a stakeholder-driven approach that ensures that both internal and external organizational partners are actively engaged and supported in a wide range of NYG’s communications initiatives. The Chief Communications and External Relations Officer will work in close collaboration with the North York General Foundation in ensuring an aligned and consistent ‘one voice’ philosophy for external messaging and brand management.

**Qualifications**

**What We Offer**

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

**How to Apply**

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**Closing Statement**

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.