Product Owner, Ecommerce

This is a hybrid work position in Calgary Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) 3 days per week. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us, this is where your career story takes off.**

**Overview of role**:
We have big plans at WestJet. If you care deeply about building amazing experiences, are endlessly curious, skilled at delivering a vision and aren’t afraid to challenge the status quo, we’d love you to help us bring those plans to life. We are looking for an**Product Owner to join our Digital eCommerce team to help build an elevated guest experience. Working alongside the Portfolio Manager and a group of like-minded product owners, developers, and stakeholders, you’ll help to build and execute on a digital strategy to drive guest loyalty and engagement.

In return, you’ll get to work with people who are:

- High performing and ambitious
- Data driven and UX obsessed
- Social, welcoming, curious, and open
- Leaders who care deeply about your well-being, development, and success

**Key deliverables include**:

- Writing user stories, creating and prioritizing features within the product backlog
- Contribute to team deliverables and timelines related to projects, resolving conflicting priorities or removing scope where needed
- Support product initiatives including user research and discovery, development of user flows, wireframes, and stories (with UX/Design), and ongoing optimization in an Agile manner using Scrum methodology
- Support in defining key metrics for digital initiatives and projections/estimated impact, while serving as a champion for digital channel performance
- Research, recommend and lead implementation, where applicable, and suggest enhancements based on the analysis of competitive digital channels and industry trends
- Support relationships with internal and external stakeholders to gather well-defined requirements in line with business objectives and manage expectations as well as gain sign off on deliverables
- Influence and assist with strategic product vision for WestJet through assigned digital touch points
- Provide analysis and implementation recommendations for all digital enhancements
- Proactively present key digital reports to stakeholders, and outline recommendations
- Knowledge, advocation and delivery of brand tone and digital styling across all digital touch points
- Identify and develop solutions to understand guest pain points and growth opportunities, along with evaluating eCommerce market trends
- Build close, collaborative relationships with developers, design, user experience research and IT partners
- Work with teams across the organization to develop and implement go-to-market plans that drive awareness of eCommerce capabilities and value

**Experience and qualifications**:

- Completed Diploma or Bachelor's Degree (Technical/ Business/ Science)
- Minimum 3-5 years of experience working in digital or emerging technology
- Experience working with a e-commerce, travel, profile, or loyalty product
- Experience working in and leading cross-functional teams in an agile environment
- Experience defining scope and managing key deliverables for large projects
- Experience with software development and an appreciation for project management
- Sharp analytical and problem-solving skills, with a high level of attention to detail
- Experience in conversion optimization testing
- Excellent detailed written, verbal, presentation skills
- Proven experience in backlog grooming, user story development and prioritization
- A working history that shows a commitment to transparency, trust, and collaboration across all levels of seniority
- A love for education and learning about best-in-class practices, customer experiences, and industry
- Knowledge in the following practices (preferred):

- User Experience within responsive design
- SCRUM/Agile Development
- Web Analytics and KPIs
- Project management
- Principles of target markets and customer segments

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destin