Complex Case Worker

The YMCA of Greater Saint John is working hard to address the critical issue’s facing the region: the health crisis, population decline, youth outmigration and child poverty. At the Y, we are striving to build a diverse and inclusive community where each person is valued for the unique perspectives and contributions they bring.

The Y team is a community of 300 employees and 700 volunteers, offering a diverse set of programs at 19 locations within the city and surrounding municipalities. If you don’t have a Y story yet - now is your opportunity. We invite you to see what the power of belonging can do for you, your career and your community.

Newcomer Connections is a key pillar within the YMCA family. Established in 1993, Y Newcomer Connections is a leading immigrant settlement centre focused on creating connections that will transform our community into a lasting, healthy home for immigrants from around the world, and from all walks of life.

**The opportunity**

The **Complex Case Worker ensures** that newcomer clients of all backgrounds are equipped with the necessary information and supports to engage with the community systems in New Brunswick including but not limited to health care, government programs and supports. This position also ensures clients with low English skills access specialized healthcare beyond the scope of what is effectively provided by Tele Care or other government services. This position also ensures casual/contracted interpreters and volunteers are scheduled to support clients at external appointments. This position works collaboratively with the Settlement Counsellor Team Lead, casual interpreters and volunteers to meet client needs. This position is also required to make follow up phone calls to clients and translate short written documents from time to time. Evening and weekend work may be required on occasion.

This position is a 13 month contract.

**Responsibilities**

**The Complex Case Worker will**:

- Conduct holistic assessments of client strengths and needs, developing and implementing appropriate case plans for high need/complex case Government Assisted Refugees o ensure clients are referred to specialists immediately post arrival.
- Provide supportive counselling, referrals and information to empower clients to solve and cope with challenges arising from refugee resettlement in Canada
- Arranges access for clients and families to all relevant health care appointments, including organization of interpreter services and transportation arrangements both within and outside NB
- Maintain client referrals to local Health Clinics for initial health care check-ups
- Collaborate with Health Working Groups to identify and address gaps in service to all RAP clients in Community Health, Public Health and Mental Health;
- Orient clients and Health care providers to IFH documents, as required;
- Connect all our RAP clients to PAHA- Post Arrival Health Assessment.
- Work with Health Liaison from the Settlement team to identify, assist and follow up with clients in need of Heatlh in all community contexts including but not limited to healthcare, government programming, community supports, etc. with the goal of empowering clients as much as possible;
- Coordinate health appointments with RAP clients;
- Coordinate and connect RAP clients with health, care providers and as required when disability equipment and mobility issues.
- Follow client families with high health or complex needs
- Deliver frequent information and orientation sessions regarding local hospitals, health clinics and other access points to care;
- Orient clients to prescriptions, as required;
- Orient clients to emergency contacts, as required;
- Foster strong relationships with healthcare providers, pharmacies, dentists and opticians in the region;
- Provide meaningful resources to clients regarding health and well-being, including mental health;
- Assist Newcomer Connections staff with other duties during peak service delivery times;
- Provide insight about the Newcomer community’s needs and challenges with respect to healthcare;
- Help maintain current client records in CRM, iCare and other relevant databases;
- Complete monthly expenses;
- Attend staff meetings;
- Any other duties as assigned by RAP Supervisor and/or Manager, Newcomer Support Services and/or GM of Newcomer Connections

**Skills and Qualifications**:

- A Bachelor’s Degree, Community College diploma or similar from an accredited institution;
- Fluency in a second language an asset, with preference for Arabic & Somali.
- Heightened sensitivity to the needs of our immigrant community;
- Medical literacy and patient advocacy experience in healthcare system considered assets
- A minimum of 2 years work experience in a cross-cultural environment;
- Exceptional oral and written communication skills
- Exceptional organizational and inter-personal skills
- Demonstrated success in building cross-sector relationships
- Experience as a volunteer
- C