Support Staff/medical Receptionist

2 weeks ago

Haileybury, Canada Northwood Recovery Full time

**Support Staff/Receptionist - Harm Reduction & Addiction Recovery Clinic**

**Overview**

This role is essential to creating a welcoming, nonjudgmental space where individuals feel safe and supported. The Medical Receptionist will provide exceptional front-line care while assisting with administrative and clinical processes that ensure smooth clinic operations and person-centered service.

**Duties**
- Welcome each person with warmth and respect, ensuring all clients feel seen, valued, and safe.
- Support harm reduction principles by maintaining a nonjudgmental attitude and promoting patient autonomy.
- Assist with patient check-ins, scheduling, and appointment coordination using the Electronic Medical Record (EMR) system.
- Prepare and complete patient intakes with sensitivity and confidentiality.
- Maintain accurate and confidential records, ensuring compliance with privacy regulations and harm reduction best practices.
- Handle phone calls and inquiries with compassion, providing information and directing calls appropriately.
- Collaborate closely with the clinical and support team to ensure seamless, trauma-informed care and communication.
- Support clinic operations by managing supplies, organizing documents, and contributing to a calm, supportive environment.
- Monitor and perform urine drug screenings in accordance with clinic protocols, maintaining dignity and respect for all clients.
- Capture patients’ last confirmed doses, medication lists, and medical records as required.

Follow all clinic Policies and Procedures, upholding safety and quality of care standards.

**Experience & Qualifications**
- Previous experience in a healthcare or community setting, ideally within addiction, harm reduction, or mental health services.
- Understanding of harm reduction, trauma-informed care, and cultural safety is strongly preferred.
- Strong organizational and multitasking skills.
- Excellent interpersonal and communication skills, with a compassionate and patient-centered approach.
- Ability to work both independently and collaboratively within a multidisciplinary team.

**Join Our Team**

Be part of a progressive, harm reduction-based organization that values empathy, connection, and collaboration. Help us provide exceptional care to individuals on their recovery journey while contributing to a supportive and inclusive workplace.

**Job Type**: Part-time

Pay: From $18.00 per hour

**Education**:

- Secondary School (preferred)

Work Location: In person

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