Night Auditor

With your “think like a guest, act like an owner” mentality, you have a passion for ensuring every guest stay is memorable. Reporting to the Guest Services Manager, the Night Auditor plays a vital role in managing the overnight front desk operations, creating a quality guest experience.

**Responsibilities for this role include**:

- Accurately completing end of day procedures according to Bellstar policies & procedures
- Greeting all guests and owners in a friendly and professional manner
- Preparing various reports for management & accounting department
- Accurately run end of day closing operations for applicable business units
- Balancing debit and credit transactions
- Processing check in and check out according to Bellstar procedures
- Preparing arrival documents
- Creating reservations and processing special requests
- Handling all guest complaints and concerns in a timely and professional manner, keeping the appropriate Manager informed or involving Manager as needed
- Being knowledgeable of all hotel facilities and services and community events
- Provide accurate and compelling tourist and destination information to guests and owners
- Handling financial transactions including cash, debit, and credit tenders, with confidentiality in mind
- Always maintaining a clean and organized workspace, ensuring front desk is always stocked with office supplies
- Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values
- Other relevant and related duties as assigned

**The “must haves”**:

- 1 year of front desk experience, preference given to those with overnight experience
- Strong verbal and written English communication skills
- Committed to delivering the highest level of guest service and satisfaction
- Experience in basic accounting principles
- Ability to productively work unsupervised, maintaining a constant sense of urgency
- Great organizational, multi-tasking and problem-solving skills
- Ability to work a variety of shifts including over nights, weekdays, weekends, and holidays

**The “nice to haves”**:

- Education in Hotel/Hospitality Management, or Accounting
- Prior night audit experience
- Valid certification in First Aid

**What you can expect from us**:

- A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
- A growing company with opportunities for advancement, relocation, and development
- A robust benefits package, for qualifying employees, that includes dental and medical coverage
- Annual, corporate wide, salary and wage reviews
- Enrollment in the employee discounted rates program for use at any of the Bellstar Hotels & Resorts managed properties

BCR

**Job Types**: Full-time, Permanent

Pay: $20.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Ability to commute/relocate:

- Parksville, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- front desk/guest services: 1 year (required)

**Language**:

- English (required)

Work Location: In person