Supervisor, Client Support Services

Venture Outside the Ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.

United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?
- Now Hiring - Supervisor, Client Support Services - Proxy_

The Supervisor will lead the Proxy Setup, Proxy Control (Printing), and Toronto Mailroom Teams for TSX Trust. This critical lead role will ensure that work is performed accurately within specified time frames and in accordance with policies, procedures, and regulatory requirements. The Supervisor will provide leadership, direction, guidance, and ongoing development opportunities for team members.

Key accountabilities:
- Manage and lead three Team Leads including Proxy Setup, Proxy Control Printing, and Proxy Control Mailing- Responsible for review, audit, and timely submission of month-end expenses and revenue reporting for each team- Lead key projects and implement new procedures that maximize the efficiency of the team, and reduce overtime hours- Manage the recruitment process in partnership with the talent acquisition team to attract and hire top talent- Assist with the identification of training needs and provide training to team members- Oversee workflow and support team members in the performance of their responsibilities- Provide process/compliance accountability by submitting incident reports and attending Designated Compliance Officer/Designated Risk Officer meetings- Identify and implement/propose productivity and procedural improvements that will result in cost savings and/or improved services for clients- Responsible for assessing business unit compliance with applicable regulatory requirements and fulfilling the requirements of the Designated Compliance Officer mandates- Work with IT teams to develop systems for better productivity and identify risks associated with current manual processes- Coordinate the implementation of any new or revised Policies and Procedures for Client Management- Ensure team members follow departmental policies and procedures, and participate in the development and implementation of standards, procedures, and controls for the department- Lead a high performing team and provide ongoing coaching and feedback

Must haves:
- Team leadership experience and a minimum of 2 years experience in corporate/commercial or securities industry, preferred- College diploma or university degree, or equivalent experience- 5 to 7 years’ experience in a similar role- Proficient in Microsoft Office and Google Suite- Excellent written, verbal and listening skills- Strong decision making and problem solving skills- Experience building successful internal/external relationships- A strong working knowledge of the securities industry and capital markets- Strong organizational, interpersonal and communication skill- Ability to organize and prioritize tasks- Willingness and ability to adapt to a changing environment with sometimes competing priorities

In the market for

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led
_Team Impact_ spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.
- Ready to enrich your career _

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.