Chapter Engagement Associate Manager(Canada)

5 days ago

Ottawa, Canada The Institute of Internal Auditors Inc Full time

**Overview**:
The position serves as a key ambassador between IIA Headquarters and chapter volunteer leaders, ensuring strategic alignment and creating and implementing chapter-based and North American membership retention and recruitment plans. This individual will build strong relationships with our volunteer chapter leaders through ongoing communications, consultative guidance, training, and mentoring, both virtually as well as in-person. The ultimate objective is collaborative work across the association and in partnership with our chapters, improve the overall member experience, and continue to achieve organizational goals that align with The IIA’s global strategic plan.

**Responsibilities**:

- **
Chapter Support and Development**:Provide guidance and support to Canadian chapter leaders in developing and implementing their strategies, programs, and events. Work with chapters to set and achieve goals, increase membership and certifications, and ensure alignment with the organization's mission and standards.
- **
Relationship Building and Communications**:Cultivate strong relationships with chapter leaders, volunteers, and community partners to foster collaboration and engagement within the local community. Facilitate effective communication between HQ and chapters, ensuring they receive the necessary resources, updates, and information.
- **
- **
Event Coordination**:Collaborate with chapter leaders to plan and execute chapter events and initiatives seamlessly. Utilize event management tools to streamline coordination processes and enhance efficiency. Ensure that all events align with the organization's mission, values, and specific objectives.
- **
Data Management and Feedback Collection**:Maintain accurate records and track performance metrics of chapter activities, including events, initiatives, and volunteer involvement to assess the effectiveness of chapter engagement strategies. Implement systematic processes for collecting feedback from chapter leaders, volunteers, and members. Provide regular reports to the Manager of Chapter Engagement, offering insights into key trends while identifying strengths and areas for improvement.

**Qualifications**:

- Must reside in Canada
- Bachelor's degree (preferred but not required) in a relevant field (e.g., nonprofit management, community development, or a related area).
- Proven experience in nonprofit or community engagement
- Strong interpersonal and communication skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.
- Excellent organizational and project management abilities.
- Knowledge of nonprofit governance, volunteer management, and chapter development best practices.
- Experience [TS1] with event management tools such as STOVA or Cvent preferred.
- Proficiency in using software and tools for data management and reporting.

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