Night Auditor

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Luxurious hotel living with classic European style, The Sutton Place Hotel's luxury hospitality experience has arrived in Halifax. An integral part of Nova Centre, and located in the heart of our city, The Sutton Place Hotel Halifax offers elegant modern charm in a marriage of traditional and contemporary design with the warmth of East Coast Hospitality.
Each of our 262 guest rooms and suites are fully automated with lights, temperature, and fan regulators all accessed through the Allure in-room wall control, iPhone, Android, or manually. Our fully equipped fitness centre, on-site Chop Steakhouse & Bar, and underground parking are a few of the amenities that provide the ultimate in service, comfort, and style unique to our well-appointed location.
Night Audit Agent
Key Responsibilities
- Check-in and check-out services
- Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or via telephone
- Prepare, check, and correct room rate variances by conducting thorough audits
- Ensure wake-up calls are set for the morning to ensure accuracy & complete as required
- Runs the nightly processing sequence to reset systems for the next days' use
- Prepares and transmits credit card deposits
- Balance the rooms audit
- Keep team informed of all problems, emergencies and unusual matters of significance
- Adheres to all established credit and inventory control procedures
- Present statement of charges to departing guests and receive payment
- Identify and record special billing instructions and notify Accounting
- Minimize loss of revenue by adhering to all established credit and inventory control procedures
- Ensure the security of keys, company and guest information
- Report unsafe work conditions, areas requiring repair or suspicious persons
- Must be able to assist with parking and retrieving of guest vehicles if required
- Assisting with emergency response as required

**Qualifications**:

- This is an excellent opportunity for an energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience.
- 1 year's previous guest service/front desk or accounting experience is required
- Previous professional experience requiring the use of a computer is required
- Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.
- A valid driver's license with clean drivers abstract; the ability to drive manual (standard) vehicles is an asset.
- Proven, exceptional guest service and communication (both verbal and written) skills
- Strong attention to detail and problem-solving abilities
- Position requires continuous standing and walking throughout the shift.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our employees and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
- Rewards & Recognition
- Discounted Hotel Stays for Team Members and Family & Friends rates too
- 25% discount at our restaurants for up to 6 people
- Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
- Ongoing Employee events, incentives & recognition
- Growth Opportunities
- Career Advancement starts from Within
- Dedicated Training Program
- Employee Assistance Program (EAP)
- Free mental Health Support, Legal & Financial Counselling
- Refer a friend or family and earn money
- Group Life Insurance, Extended Health, Dental, Vision Care
- Complimentary Stays
- RRSP Matching
- Milestone Rewards
- Tuition Credit Program

**SUMMATION**:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the mínimal requirements of the applicable skills required.
**ABSOLUTELY NO PHONE CALLS PLEASE