Bilingual Membership Records Officer

Posting 24-21

**Bilingual Membership Records Officer**

**Membership Records Unit, Membership Services Department**
- Permanent Position, Category 6 - Hiring Range $83,316 - $97,083_

This role is responsible for supporting the Manager of Membership Records in policy and procedure interpretation and in the analysis, planning, development, implementation, and evaluation of all operational requirements in the Membership Records unit. The Officer works with the manager to set long and short-term priorities for ensuring that the unit’s work is carried out effectively and efficiently.

Language proficiency testing will be administered.

**Responsibilities**:

- Assign work, monitor task volumes, and conduct quality control checks to ensure quality management in accordance with Membership Records documentation and/or evaluation procedures, general records management standards and College standards
- Provide supervision and direction for Membership Records Assistants in the creation and maintenance of applicant and member files.
- Monitor research in best practices and strategies to obtain international educational credentials
- Contribute to department policy and procedure development
- Investigate, analyze and provide decisions and/or recommendations with supporting rationale for exceptional cases
- Motivate and oversee the Membership Records Assistants team through staff training, performance evaluation, coaching, mentoring, and developing and implementing performance improvement plans
- Planning, development, and implementation of an ongoing training program and published resources required by unit staff for all aspects of their role
- Other duties as assigned

**Qualifications**
- Knowledge of international academic and professional documentation
- Proven ability to in both qualitative and quantitative research
- Strong problem-solving, analytical, and decision-making
- Experience in leading projects, policy and process development
- Knowledge of provincial legislation, regulations, and College by-laws
- Working knowledge of CRM systems, and Microsoft Office
- Ability to handle highly confidential and sensitive correspondence
- Strong written communication skills
- An ability to work independently as well as in a collaborative team environment
- Experience working in a professional self-regulatory environment is considered an asset.

The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment. This position operates with a mix of remote and in-office workdays.

The College’s mandatory COVID-19 vaccination policy that requires all staff, including prospective new employees, to be fully vaccinated by a Health Canada approved COVID-19 vaccine has been temporarily suspended. Currently new employees will not have to show evidence of vaccination. The College reserves the right to reactivate this policy at its discretion based on Public Health recommendations. Individuals with valid medical or other human rights-based exemptions will continue to be considered for appropriate accommodation within the policy.

Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

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