Lead Concierge

**Join Us in Creating the Best Places to Live, Shop, Work & Play**:
As **Lead Concierge**, you’ll become highly skilled in providing exceptional customer service to our residents and supervising a team of Concierge.

We believe in going beyond the necessary to create inspiring environments. To us, a building is so much more than just a collection of walls under a single roof. At Southwest, we believe an innovative, exceptional, thoughtfully designed building can inspire great things to happen inside and around it.
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**Here's a Few Reasons Why We Love Where We Work**
- Performance Based Bonus Eligibility
- Comprehensive, Customizable Options for Health & Dental Benefits (Single/Family Plan Options)
- Employee & Family Assistance Program
- Employee Transit Allowance
- 4% Matching GRSP Program
- Annual Health & Wellness Incentive
- Educational Reimbursement for Eligible Employees/Programs
- Employee Discount Program - 10% off Southwest Properties Lease
- Resident & Employee Referral Programs
- Social Events
- Charitable Donation Matching Program
- 1 Paid Volunteer Day for an Organization of your Choice
- 2 Personal Days Annually
- Vacation Purchase Program Options for Eligible Employees
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**What Your Day Will Look Like**

As Lead Concierge, you will be the main contact for all resident requests and concerns. You will provide information on building amenities and available units to prospective residents and conduct regular rounds of the complex. You will also supervise a team of Concierge.

**Hours of Work**: Tuesday-Saturday, 8:00am-4:30pm. Occasional Concierge coverage and after-hours shifts will be required. Occasional after-hours calls by Concierge for any emergencies.

**Work Location**: Concierge desk, with rounds of entire complex required.
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**What You'll be Responsible For**
- Provide daily supervision and support to the Concierge team, ensuring high standards of service and professionalism.
- Assist in the training and onboarding of new Concierge.
- Serve as a primary point of contact for escalated issues and resolving complex resident inquiries.
- Assist in creating and managing the Concierge team’s work schedules, ensuring adequate coverage for all shifts.
- Monitor and evaluate the performance of Concierge staff, providing constructive feedback and recognition.
- Effectively communicate with all residents, commercial tenants, guests, co-workers, contractors, and the general public in a professional manner.
- Efficiently respond to all resident requests and issues that arise, including coordinating resident requests when they are away from their suite.
- Maintain a visible, accessible, and approachable presence in the building.
- Provide local information and recommendations to residents via the concierge directory.
- Coordinate the delivery of courier and delivery services for residents or Southwest employees; incoming and out-going.
- Liaise with the Housekeeping staff to ensure overall cleanliness of the building.
- Respond to minor maintenance requests with assistance & training from the Maintenance team.
- Coordinate move-in and move-out inspections; provide keys and elevator service.
- Liaise with moving companies to ensure efficient service.
- Control all access to the complex and maintain the master key control system.
- Report maintenance and housekeeping issues as required.
- Monitor and manage in-house security, lighting, and HVAC systems, including parking garage.
- Ensure parking lots are clear of unauthorized vehicles; issue tickets where appropriate.
- Update and maintain the daily task log and complete daily checklists.
- Maintain all master files for door swipes, garage remotes, parking, and storage assignments.
- Enforce rules of the complex.
- Remain fully conversant and compliant at all times with emergency response standards; report on all incidents, accidents, and safety hazards.
- Respond to issues such as noise complaints within the complex including pool and terrace area.
- Ensure safety and maintenance of pool and terrace area.
- Execute all reasonable additional assignments determined by the Property Manager, Assistant Property Manager, or any member of the team at Southwest Properties.
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**Your Environment**

You may encounter periods of high stress, sitting or standing for long periods, and occasional heavy lifting. On a regular basis, you will use various security, entry, and computer systems. Weather (seasonal duties) and resident issues are factors in the completion of your duties. You may experience large crowds and irate residents.
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**What Will Help You Succeed**

You don’t require all the listed qualifications to add incredible value to our team. If you feel energized thinking about what you