Assistant Store Manager

1 week ago

Toronto, Canada Vitaly Design Ltd. - Compound Studio Full time

Assistant Managers are essential to the opening/closing procedures of the store and driving the business by supporting their team and manager to provide exceptional service and creating lasting relationships. They are responsible for upholding the store’s presentation, merchandising, organization and quality of service. Assistant Managers are responsible for assisting and mentoring retail ambassadors with continuous coaching and feedback, receiving/restocking inventory, and upholding all company standards. You are expected to support and uphold all decisions, policies and procedures that have been put in place by management. Reporting to the Head of Retail Operations.

As a member of the Vitaly retail team, you are a core ambassador for the brand: supporting and promoting our customer engagement, loyalty, and marketing programs. Accessories are a personal journey that is unique to every person. We are not a passive environment within Vitaly
- we are forever evolving and curious about every single individual who comes through our doors.

**Responsibilities**:

- Contribute to a positive and inclusive work environment
- Greet customers, build rapport, respond to questions, and improve engagement with merchandise.
- Delivering outstanding customer experience, while maintaining operational expectations within the store
- Handling returns and exchanges using knowledge of store policies and gauging each particular scenario with the product and customer, on a case by case basis
- Support the maintenance of accurate inventory levels
- Assist in training and coaching of Retail Ambassadors
- Assist store manager in ensuring that store protocol regarding daily tasks, upkeep, loss prevention are followed by both Keyholder and Sales Ambassadors
- Clear understanding of the online exchange procedure and effectively communicating procedures to customers
- Act as a partner between customers, ambassadors, company leadership, and brand representatives
- Maintain store image by helping to set and follow merchandising standards
- Demonstrate sales leadership by maintaining an active role on the sales floor
- Demonstrate exceptional product and brand knowledge
- Help track conversion, store sales, marketing conversion metrics, and general goals on a daily, weekly and monthly basis.

**Operations Management**:

- Develop, execute, and continuously improve all operational activities to ensure the store exceeds performance targets.
- Ensure all operations and financial procedures are followed properly
- Hire, train, and manage sales staff.
- Assist in assessing sale performance and recommend staffing/scheduling changes
- Ensure the store and stock room are thoroughly cleaned
- Manage warranty and exchange program
- Maintain all retail procedures and documentation

**Skills**:

- Customer Service and relationship building
- Ensuring all Retail Ambassadors are providing high-quality customer service
- Solutions oriented mentality; with emphasis on improvising and adapting to any complications, conflicts and disputes
- Experience with Inventory Management
- Detail oriented and observant
- Strong communication skills with both colleagues, managers and customers

**Job Types**: Full-time, Permanent

**Salary**: $22.00-$26.00 per hour

Expected hours: 35 - 45 per week

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift

**Experience**:

- Retail management: 1 year (preferred)

Work Location: In person

  • Store Manager

    1 week ago

    Toronto, Canada Steve's Music Store Full time

    **Company operating name**:Steve’s Music Store Inc. **Business address**:415 Queen St W., Toronto, ON M5A 2V5 **Title of the position**:Store Manager **Job duties**: - Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. - Complete store administration and ensure compliance with policies and procedures. - Maintain...

  • Assistant Store Manager

    1 week ago

    Toronto, Canada Andrews Full time

    **Assistant**Store Manager** - Operations Lead**: Role Specification** Andrews is on a strategic journey to deliver a best-in-class customer experience driven by our transition to a unified commerce business and operating model. The Assistant Store Manager performs an essential role supporting the achievement of the store’s sale target, growth and...

  • Assistant Store Manager

    3 weeks ago

    Toronto, Canada Dollarama Full time

    Join Dollarama as an Assistant Store Manager and help lead one of Canada’s most recognized retail brands. In this role, you will support the Store Manager in the daily operations of the store, ensuring smooth performance, excellent customer experience, and compliance with company standards. As an Assistant Store Manager, you will act as the Manager on Duty...

  • Assistant Store Manager

    3 weeks ago

    Toronto, Canada Dollarama Full time

    Join Dollarama as an Assistant Store Manager and help lead one of Canada’s most recognized retail brands. In this role, you will support the Store Manager in the daily operations of the store, ensuring smooth performance, excellent customer experience, and compliance with company standards. As an Assistant Store Manager, you will act as the Manager on Duty...

  • Assistant Store Manager

    3 weeks ago

    Toronto, Canada Dollarama Full time

    Join Dollarama as an Assistant Store Manager and help lead one of Canada’s most recognized retail brands. In this role, you will support the Store Manager in the daily operations of the store, ensuring smooth performance, excellent customer experience, and compliance with company standards. As an Assistant Store Manager , you will act as the Manager on...

  • Assistant Store Manager

    1 week ago

    Toronto, Canada MEC Burlington Full time

    Responsibilities: - Assist the Store Manager in daily operations and management of the store - Provide excellent customer service and ensure customer satisfaction - Supervise and train store staff, including scheduling and assigning tasks - Monitor inventory levels and order merchandise as needed - Maintain a clean and organized store environment - Handle...

  • Assistant Store Manager

    1 week ago

    Toronto, Canada Dollarama Full time

    The Assistant Store Manager provides support to the Store Manager in overseeing the daily retail store operations, ensuring a high level of customer satisfaction, and achieving sales goals. In the absence of the Store Manager, acts as the Manager on Duty (MOD). This role involves managing staff, execution of daily operational tasks, and ensuring compliance...

  • Assistant Store Manager

    1 week ago

    Toronto, Canada ECCO Shoes Canada Inc Full time

    ECCO is a Danish shoe manufacturer and retailer founded in 1963 by Karl Toosbuy, in Bredebro, Denmark. The company began with only the production of footwear, but has since expanded into leather production, accessories and small leather goods. At ECCO our vision is to be the best shoe company in the world. We are the only major shoe company to own and...

  • Assistant Store Manager

    2 weeks ago

    Toronto, Canada Red Apple Stores Inc Full time

    Red Apple Stores is Canada's favourite chain of over 140 small-town general merchandise retail stores. For more than 20 years, branded as The Bargain! Shop or Red Apple, we have been your reputable neighborhood retailers who bring you big brands, quality products, and big savings on food, fashion, home, and more at convenient locations in your small towns....

  • Assistant Store Manager

    3 weeks ago

    Toronto, Canada Thebargainshop Full time

    Red Apple Stores is Canada's favourite chain of over 140 small-town general merchandise retail stores. For more than 20 years, branded as The Bargain! Shop or Red Apple, we have been your reputable neighborhood retailers who bring you big brands, quality products, and big savings on food, fashion, home, and more at convenient locations in your small towns....