Service Supervisor

**Hello. It’s nice to meet you.**

If you’re looking for a challenge, you’ve come to the right place, because no matter who you are or where you come from, we’re all building something. Every single one of us. Whether it’s a home, a career, a family or a future, we’re all searching for growth. This is our story too. For more than 45 years, we’ve built the All Weather Group into the largest privately owned and operated window, door and glass manufacturer in the country. But in some ways, we’re just getting started. So, if you’re driven to make an impact and bring your best to our tight-knit, people-first culture, we want to hear from you.

**Are you ready for this?**

As part of the leadership team, you shape our customers' experience with All Weather. The last mile, the final yard - every day, you have the power to create positive and lasting memories in the hearts and minds of customers and homeowners by letting them know that they’re in your good hands. You’ll be able to make an impact in big and small ways. We won’t hold your hand, but we will have your back in helping you build the skills, experience and career you deserve.

We’re currently hiring for a **Service Supervisor**in our Edmonton Customer Solutions Center. In this role, you’ll be challenged to think on your feet, learn on the job and get a little bit better each and every day, with the support of a team that always has your back. There’s more to any job than words on a page, but in this position you’ll lead and coordinate a dedicated team of Service Technicians, ensuring top-quality service and commitment to our lean, standardized processes.**This role is about setting standards, supporting your team, and fostering a culture of excellence in every customer interaction. On any given day, the **Service Supervisor** is responsible to:
**Customer Support & Issue Resolution**
- Manage escalated calls and complex service issues from builders, dealers, and technicians.
- Provide troubleshooting, training, and virtual support for remote areas.
- Assess damages and make warranty decisions to ensure high service quality.

**Operations & Resource Management**
- Oversee work orders, materials planning, and requisitions.
- Identify root causes of manufacturing and installation issues to improve quality standards.
- Handle expense reporting and limited budgeting responsibilities.

**Safety & Compliance**
- Ensure workplace safety through audits, inspections, and training compliance.
- Lead safety meetings, talks, and investigations while enforcing policies.
- Manage equipment certifications, vehicle maintenance, and site safety protocols.

**Team Leadership & Human Resources**
- Participate in hiring, interviewing, performance evaluations, and disciplinary actions.
- Provide coaching, mentoring, and conflict resolution to support staff development.
- Guide scheduling, work organization, and resource allocation.

**Technical Expertise & Equipment Management**
- Troubleshoot complex technical issues and oversee specialized equipment use.
- Maintain extensive product knowledge and contribute to research and development.
- Support field audits, ensuring workmanship and safety standards are met.

**Client & Dealer Engagement**
- Assist walk-in customers with parts identification and troubleshooting.
- Conduct showroom training for CSPs, vendors, and industry partners.
- Oversee contractor coordination for specialized services.

**Field Operations & Logistics**
- Perform site inspections, audits, and warehouse organization.
- Assist with vehicle maintenance, snow clearing, and technician support.
- Transport parts and materials as needed.

**Leadership & Organizational Support**
- Support senior management with strategic initiatives and operational improvements.
- Participate in quality control meetings and lead team recognition efforts.

**Are you built for this?**

We hire as much for attitude as we do for experience, because who you are is just as important as what you can do. Here’s who and what we’re looking for.

Qualifications and Experience:

- A high school diploma (or equivalent) required with post-secondary education considered an asset
- 3-5 years of solid experience in customer service, grounded in a passion for helping customers
- A minimum of 3 years in a supervisory role, with hands-on leadership experience
- 3-5 years of construction industry experience with window and door an asset
- Proficient in Microsoft Office and ERP systems, with a strong aptitude for quickly learning new tools and technologies

Skills and Strengths:

- Confidently handles complex inquiries with top-notch listening and problem-solving abilities
- Strong leadership and coaching skills, inspiring the team
- Builds positive relationships and maintains a friendly, professional presence
- Demonstrates high attention to detail, organization, and a commitment to learning continuously
- Knowledge of the manufacturing process would be an asset
- Knowledge of repairing, adjusting o