Socc Duty Manager

1 day ago

Thunder Bay, Canada Wasaya Airways LP Full time

**Job Summary**

Under the direction of the Director of Flight Operations (DFO), the Duty Manager oversees Wasaya Airways SOCC employees and monitors their day-to-day performance.

**Duties and Responsibilities**
- Coach, mentor and supervise staff in the functions of the SOCC positions.
- Liaise with DFO to ensure staffing levels are appropriate.
- Address scheduling issues, and arrange coverage as needed.
- Maintain up to date operations.
- Identify problems and make recommendations towards solutions to SOCC related issues.
- Creating team schedules and delegating tasks to ensure proper workflow.
- Continuously monitoring employee performance and identifying areas of improvement
- Establishing company goals and objectives for employees, and ensuring their performance is in line with those.
- Assessing employee performance and providing performance reviews to all SOCC employees
- Ensuring team members meet deadlines for key projects and tasks.
- Addressing any concerns or issues identified by team members.
- Providing training and overseeing the orientation of new employees to get them up to speed on the policies and procedures within the company.
- Staff hiring/discipline/annual reviews
- Foster a healthy working environment and promote a positive climate to all internal and external customers
- Perform and uphold Wasaya’s Customer Care Commitments to both internal and external customers.
- Any other related duties as assigned

**Minimum Skills and Qualifications**
- Post Secondary education
- 5 + years of Dispatch experience or managerial experience.
- Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
- Solid negotiation, conflict resolution, and people management skills
- Strong problem identification and problem resolution skills
- Able to work in a team environment, as well as unsupervised.
- Able to effectively communicate both verbally and in writing.
- Strong attention to detail
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- The ability to communicate in Oji-Cree or Ojibway is an asset.
- Previous airline experience is an asset.
- Experience with and/or knowledge of First Nations Organizations is an asset.

**Working Conditions**
- Shift work is required.
- Occasional travel is required.
- Weekend and evening work may be required.

**Physical Requirements**
- Ability to lift or move up to 20lbs.
- Manual dexterity is required to use desktop computers and peripherals.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Dispatch or managerial: 5 years (preferred)

Work Location: In person

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