Procurement Analyst

UserTesting® was founded in 2007, crossed $100M in revenue in 2020, and began trading under USER on the NYSE in 2021. The company is headquartered in San Francisco, California, with regional offices in Atlanta, Edinburgh, and Singapore. A trusted company by top brands for 14+ years, UserTesting has over 2,500 customers in 45 countries including more than half of the world's top 100 most valuable brands according to Forbes.

A leader in video-based human insight, we believe the path to human understanding starts with shared insight—seeing and hearing how another person engages with the world around them and taking in their perspective. We're for capturing the kind of human responses that don't show up in a spreadsheet. This is what inspires us, and it's how we enable companies to connect with their audiences, authentically, through an experience that's uniquely, and intentionally, human.

We're proud to have been named to the Inc. Best-Led Companies of 2021 and the Fortune Best Workplaces in the Bay Area 2021 lists, along with having received a variety of additional workplace and corporate growth awards. Choosing to join our team means being part of a passionate group focused on transforming the way companies understand their customers and build better products and experiences. Come join us and help us build the engine for human understanding

The Procurement Analyst will be the one of the primary global buyers responsible for ensuring all new supplier and purchase requests are processed in accordance with established Service Level Agreements (SLAs). They will own the implementation projects and administration of the procurement systems, and assist with analysis and reporting against KPIs, SLAs and key metrics.

**_ Duties/Responsibilities:_**
- Primary point of contact for procurement function for the company, handling purchasing responsibility for the Americas, EMEA and APAC.
- Ensure that internal functional reviews (security, legal, finance, marketing, IT, as applicable) have been completed.
- Manage implementation projects for our procurement systems and ongoing system administration.
- Monitor our procurement systems to ensure timely processing of requests.
- Work with SVP and Associate Procurement Analyst to develop and refine the procurement processes and standard operating procedures by gathering user feedback and identifying any problems or gaps within the current process.
- Work collaboratively across multi-disciplinary teams and various stakeholders
- Primary responsible for reviewing purchase requisitions into our front-end workflow tool (Zip) and procure to pay system of record, Coupa.
- Ensure and maintain compliance with procurement and accounting standards.
- Work with finance to ensure spend has been budgeted and is coded correctly.
- Ensure all required approvals are obtained for New Suppliers and Purchase requests.
- Assist and take the lead for procurement reporting on areas such as open purchase requisitions, open purchase orders. spend analytics, and upcoming vendor/supplier renewals.
- Assist with completion of customer purchase process questionnaires and audits.

**_Required Skills/Abilities:_**
- Excellent organizational skills and attention to detail, able to track multiple requests and ensure compliance with internal processes.
- Strong technical skills and ability to help implement and maintain key procurement systems.
- Customer focused and responsive to customer requests.
- Analytical with ability to help prepare procurement reports and track Key Performance Indicators, Service Level Agreements and performance metrics.
- Ability to prioritize tasks and escalate issues as required.
- Ability to function well in a high-paced and at times stressful environment.
- Excellent time management skills with a proven ability to meet deadlines.
- Previous technical experience and analytical experience is a plus
- Demonstrates UserTesting's values through work product and within day to day team interactions.
- Aspirations to continue career development, including taking on more responsibilities as the business requires.

**Education and Experience**:

- Bachelor's degree or previous experience with analytical systems or technical tasks.
- 2 to 4 years of prior procurement experience.
- Procurement systems (Coupa, Zip) experience a strong plus.

**Physical Requirements**:

- Prolonged periods of sitting at a desk and working on a computer.

**Other duties**:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we're also growing the team quickly-join us

**UserTesting is an Equal Opportu