Guest Service Agent

2 weeks ago

Leduc, Canada BW Plus Edmonton Airport Full time

**Our business is Hospitality**Only 5 minutes from the Edmonton International Airport, the **Best Western Plus Edmonton Airport Hotel**is a full service hotel in vibrant downtown Leduc that is under the Denham Hospitality Organization. The **Best Western Plus Edmonton Airport Hotel** features 116 rooms with a beautifully updated Barney's Lounge**,**& over 3,500 square feet of well appointed banquet & meeting space.

We are searching for a dynamic individual who is energetic, engaging, organized, and flexible with their time and is passionate with delivering superior customer service.

If that is you, we have an exciting career opportunity for a talented hospitality individual in our organization with a culture that is rooted in our values and leadership accountability that will pave way for your growth and development as an ambassador of our hotel.

**Qualifications**:

- Strong Customer Service Skills
- Ability to clearly communicate in English, verbally and written.
- Hospitality Management Diploma or similar is a strong asset.
- Previous experience of minimum 1 year preferred in a hotel setting, but we are happy to train the right individual
- Able to problem solve, skilled in decision making, handle multiple guest types, remain calm under pressure, and possess a Can Do Spirit.
- Working knowledge of Microsoft Office
- Comfortable working with databases and various software programs (Jonas Chorum, Toast)
- Ability to multitask with competing demands
- Professional appearance and attitude
- Learn Night Audit procedures
- Any additional duties assigned by superior.

**What we have to offer**:

- An environment committed to giving Legendary Service to our guests and to our colleagues
- A friendly and helpful team of individuals; training and development, career advancement opportunities
- A competitive salary, Excellent Benefits, an RRSP program and Employee discounts

**Position Details**:
FT, Permanent, rotating schedule which includes weekdays, weekends, mornings, evenings, graveyard and holidays.

Availability:
Must be available for

Morning shift 7.00am-3.30pm

Afternoon shift 3.00pm-11.00pm

Night Audit 11:00pm-7:00am

**Customer Service**:Register arriving guests and assign rooms, take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Secure guests' valuables, Process wake-up calls, Store and retrieve luggage, Investigate and resolve complaints and claims, Process guests' departures, calculate charges and receive payments. Provide and communicate information regarding rooms’ status and special guests to other departments. Communicate with the other agents during shift change any information or issues from day to day operations.

**Other**:Balance cash and complete balance sheets, cash reports and related forms. Maintain occupancy statistics. Follow emergency and safety procedures.

L**ocation**:5705 50 Street, Leduc, Alberta

Please Note: Must be legally entitled to work in Canada.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

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