Csr (Customer Service Representative)

1 day ago


Waterdown, Canada AXYZ International Inc. Full time

**Overview**

**Responsibilities**
- Provides key Customer Service North America Phone Support.
- Provides quotes to customers.
- Acknowledges and processes incoming orders.
- Knowledgeably upsells customers with new offers and opportunities.
- Provides customers part identification technical support.
- Supports various business initiatives.
- Follows up with back orders and updates customers regarding status.
- Works with customers and members of the service and logistics teams to address and complete returns.
- Updates customer information in the Customer Relationship Management system.
- Processes customer credit cards.
- Maintains ERP accuracy on a daily basis.
- Collaborates with team members to improve customer service excellence.
- Participate in initiatives to grow the Parts and Service businesses.

**Requirements**:

- 1-2+ years of experience in inventory management, purchasing, and/or customer service role.
- Experience with **ERP systems required** (Epicor experience is a plus).
- Experience using Customer Relationship Management **(CRM) systems** considered an asset.
- Experience in order processing for parts and service considered an asset.
- Experience in sales or upselling a plus.
- Strong communication skills, both written and verbal are required.
- Ability to analyze information and provide clear solutions.
- Proficiency in data entry with attention to detail.
- **MS Office proficiency required**.
- French and/or Spanish language skills considered an asset.

AXYZ International Inc. is an equal opportunity employer. We are committed to creating an inclusive workplace.

We are also committed to providing reasonable accommodations to individuals with disabilities throughout the recruitment and interview process. If you require any accommodation, please let us know, and we will work with you to meet your needs.

Pay: $48,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- VRSP
- Wellness program

Schedule:

- Monday to Friday

Application question(s):

- Do you have ERP experience?
- Do have experience using CRM?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person



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