Desktop Support Specialist

3 days ago


Vancouver, Canada Image Engine Design Full time

**POSITION PURPOSE**

This is primarily an on site in-office position with limited ability to work from home.

**DUTIES & RESPONSIBILITIES**
- Workstation setup and equipment moves
- Equipment checkout and inventory
- Troubleshoot and repair defective computer equipment
- Clean maintainable cable management
- Communicate status of issues in progress to those parties concerned on a timely basis
- Carry a cellular phone during work and non-work hours and be available on-call when needed
- Perform special projects as needed

**SKILLS AND ABILITIES**

**Technical skills**
- Good understanding of Linux, Windows, and MacOS operating systems
- Demonstrate the ability to integrate computer skills, customer support experience, and related education to exceed technical, business and customer requirements
- Skilled at troubleshooting and fixing problems while minimizing customer stress levels

**Core skills**
- Good communication skills, able to communicate in a professional and friendly manner with co-workers and customers
- Self-starter, energetic, good people/communication skills and ability to prioritize workload
- Effective written/oral communication skills, interpersonal, and presentation skills to communicate complex ideas clearly
- Team player that strives to maximize team and department performance
- Detail oriented, highly organized, and able to handle a variety of tasks in an efficient manner
- Must be able to multi-task and maintain a positive attitude when working under pressure



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